People, Person, Computer, Electronics, LCD Screen, Laptop, Pc, Monitor, Screen, Crowd, Audience, Indoors, Speech

Stories from Customer and Relationship Management

Andrea O'Neill

Branch Manager, Retail Ireland

What does a day in Bank of Ireland look like?

I start every day with a team meeting to plan for the day's activities ahead. My days are predominantly focused on meeting with local businesses, networking and promoting our brand and industry in the local area.

What's the best thing about your job?

I am from the local area and I have a great relationship with my customers. It means a lot to be a large part of such a great community. It is much easier to do business when you have the trust of the local community.

People, Person, Female, Girl, Woman, Dimples, Face, Smile, Clothing, Apparel, Hair, Jacket, Coat

What challenges you in your job? 

My job can be stressful at times, particularly if something goes wrong. But really, that is just life, and all jobs will have their stressful or challenging moments.

What gets you up in the morning?

I am a very competitive person, and I love working to ensure that the branch is performing well.

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