People, Person, Portrait, Selfie, Blonde, Female, Woman

Customer Solutions

Graduate Programme 2020

Bank of Ireland wants to be recognised as a world class provider of superior customer service. In order to do this we must make it easy for our customers to do business with us by providing ease of access to services through multiple channels and developing innovative process improvements to enhance the customer experience. Our Customer Solutions Programme will provide successful applicants with the opportunity to get a real all-round insight to each of our businesses and be part of designing innovative solutions for our customers.


The opportunity

Successful applicants will take on a number of challenging rotations during the two year programme across our business from our Customer Service proposition, to our Digital and Innovation journey, as well as our Operations and Payments businesses.

It is a fast paced and ever evolving area and we are seeking talented, innovative and motivated graduates to join our diverse team.

Over the course of the programme you will gain first-hand knowledge and practice of applying the principles of continuous improvement, lean operations and project management. You will play a key role in supporting the Group’s Digital & Innovation agenda. You will also be given the chance to develop your stakeholder management capability and will have the opportunity to work at a strategic level supporting a number of innovative change programmes.


What you can expect in return

As part of your time on the programme you will manage a number of projects to support the Working Together agenda, collaborating with stakeholders at all levels. Working Together is our people framework to deliver on the division’s key priority areas.

As well as this, all of our Customer Solutions Graduate Programme participants get the chance to undertake our Diploma in Banking, Operations & Digital which is in conjunction with UCD and the Institute of Banking.

Previous graduates have gone on to challenge for and secure Business Analyst roles right across the business, supporting innovative and dynamic change programmes.


What we are looking for

We offer opportunities to students who have achieved, or are expected to achieve, a minimum 2:1 Honours Degree or Masters from all disciplines.


Core Competencies:

  • Customer Focused
  • One Group, One Team
  • Agile
  • Accountable
  • Champion Transformation
  • Amplify Capability
  • Manage Risk


Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

People, Person, Female, Girl, Woman, Portrait, Selfie

Marie Claire O'Sullivan

B.Comm, University College Cork

A friend who is currently on the Graduate Programme with Bank of Ireland recommended the Programme to me. Since starting on the Bank of Ireland Graduate Programme, I feel the level of trust and responsibility given to me demonstrates strongly the value placed on Graduates within Bank of Ireland. Everyone I have met and worked with has been very willing to share their experience and knowledge with me. We have regular meetings with our team and we discuss both my professional and personal development and this has facilitated a smooth transition from university life to professional life.

I work with great people. My team were recently recognised at a staff awards event which demonstrates how much Bank of Ireland values team work and excellence.

Apply now

The closing date for applications is the 31st of October 2019.

This job is closed