Bristol | England | United Kingdom
Purpose of the Role
Service and Operations department are responsible for the end to end processing of all new and existing mortgage business. The job holder will be responsible for accurately processing all incoming post, scanning and all administrative duties relating to the mortgage process from application to completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume.
Service & Support - Deliver a consistently high level of administration services in line with departmental priorities. Ensure all post is opened, stamped, scanned and indexed correctly to maintain a clear audit trail in line with the divisional requirements. Returning any original documents securely. Using excellent keyboard and typing skills, ensure the accurate and timely input of information from the various mortgage application forms on to the SAM Mortgage Application System in a compliant format. Process and manage communication & documentation relevant to the business unit in accordance with prescribed service and compliance standards.
Regulatory & Operational Risk Controls - To understand the implication and impact of the activities relating to all compliance and regulatory requirements to ensure fair outcomes for customers in the processing and management of Administrative duties. Customer Complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.
Office administration - Maintain adequate but not excessive stationery and printing stock levels to ensure no service delays due to depleted stocks, in line with departmental requirements. Other duties to include: filing systems, incoming & outgoing post and faxes
Relationship Management -. Build rapport with stakeholders across the department to ensure administration queries are dealt with effectively and efficiently for the benefit of our customers and staff
Communication - Effectively and professionally deal with telephone calls received from all internal customers.
5 GCSE`s grade C or above to include Maths & English (or equivalent)
Essential Skills & Experience
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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