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Agile Demand Manager

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Agile Demand Manager

Republic of Ireland | Permanent | Full time

Agile Demand Manager

  • Republic of Ireland
  • Full time
  • Closing date: Sep 27 2021 at 01:00 IST

Do you want to be part of our Digital Relationship Bank strategic programme that is key to our Digital First agenda? You'll be leveraging the latest in technology and ways of working to transform how we go to market while supporting our strategic objective: Enabling our customers, colleagues and communities to thrive

What we do

The Engineering Factory delivers change across a set of strategic business and consumer facing technology and integration platforms. Services span front end engineering, Digital technologies and integration with legacy platforms for our Consumer, Corporate and internal Digital Channels at Bank of Ireland. The Factory has fully embraced NEW IT and ways of working such as scaled agile, DevOps and design thinking in a highly collaborative team environment.

You will be responsible for understanding and collating business demand for Factory technology services, ensuring the engagement model is effective and coordinating the Factory response to the demand through sizing estimates and capacity management across development squads.

What is the opportunity?

You will work in a team of like-minded professionals with a broad range of experience and backgrounds across IT and the Business. You will help shape, guide and establish the ways of working, participate in exciting new technology initiatives and develop strategic capabilities to enable the banks shift to a digital relationship Bank. The Engineering function offers great prospects for career progression within the Bank along with opportunities to build and grow highly sought-after technical skills and capabilities.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in ROI with the primary office location as Dublin to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Key Accountabilities


  • Manages and updates the tools and portal used to estimate technical work packages
  • Coordinates the team (Architecture, Development, Test, Infrastructure) to generate estimates
  • Review estimates produced by Scrum Masters or delivery leads
  • Updates POD and reviews estimates with Business Stakeholders and Programme leadership

Capacity/Allocations Tracking

  • Manages the allocation planning of resources against project budgets
  • Track allocations and capacity of the Engineering Enablement team
  • Identifies capacity for the next piece of work

Pipeline Management

  • Accountable for definition of job specifications and the recruitment of open roles
  • Works with the vendor lead to assign squads based on prioritised work
  • Works with the vendor lead to ramp up/down as appropriate
  • Works with Lead Factory Solution Architect to determine optimal capacity across the factories in light of known demand


  • Ensure team members meet the specification of the role
  • Work with AMO to challenge rates and costs
  • Work with vendor lead to ensure required certifications are in place


  • Work with the Factory leadership team (via Governance) to agree work package prioritisation
  • Work with AMO to determine the financial status of the Factory (estimate vs actuals)


  • Maintaining and improving document frameworks
  • Reviewing critical artifacts and driving a clear and consistent approach to managing knowledge across the Factory Domain
  • The periodic production of performance Scorecards, Kanban reports and resource tracking

Essential Qualifications

  • Agile Project Management qualification
  • Bachelor's Degree in appropriate field

Essential Skills & Experience

  • Project Management experience within an Agile delivery model
  • Progressive experience in performance management or portfolio management
  • Superb skills using the suite of Microsoft Office products
  • Proactive and flexible approach; ability to work effectively with multiple priorities in parallel
  • Excellent relationship building and interpersonal skills, with strong customer focus
  • Ability to interpret and communicate technical information into business language
  • Continuous Improvement attitude with ability to improve existing analysis and processes
  • Deep analytical and problem-solving skills

Key Competencies

  • Customer Focused - People Manager
  • One Group, one team - People Manager
  • Accountable - People Manager
  • Amplify Capability - People Manager
  • Manage Risk - People Manager

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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