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Annuity Administrator


Annuity Administrator

Dublin | Ireland

6 Month Contract Roles Initially

Annuities are part of the Claims Retirement Hub. The Retirement Hub is responsible for supporting our customers as they make their way through their retirement journey. The Retirement Hub has two Retirement Claims teams an ARF team and an Annuity team who all work together to support our customers, pay their retirement beneits and look after their chosen post retirement products. The Retirement Hub forms part of the overall claims department which consists of 70 people.

Key Accountabilities

  • Administration of new business applications from receipt of proposal to policy conversion.
  • Ongoing servicing of policy throughout its lifetime.
  • Adhering to deadlines and CPC rules.
  • Ability to work under pressure especially coming up to year end and in the runup to payrolls and tax year end.
  • Answering all customer queries in a timely and efficient manner.
  • Adhering to all relevant Revenue Legislation.
  • Participate in individual and team development activities/training to maximise both individual and team performance.
  • Develop and maintain strong working relationships with finance.

Essential Qualifications

  • Full QFA qualification

Essential Skills & Experience

  • Strong technical competence in relation to pension's legislation.
  • Team player with the ability to take full ownership of work and responsibility for performance.
  • Excellent customer focus with an understanding of customer needs.
  • Highly organised with the ability to resolve queries and make decisions.
  • Strong communication skills, written and verbal.


  • Previous pensions/annuity experience
  • Payroll and PAYE experience
  • Microsoft Access Database Experience
  • Strong Microsoft Excel skills

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Apr 24, 2019
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