Kilkenny | Ireland
The management of arrears across a variety of products is a key priority for the Bank of Ireland Group and is the responsibility of the MARS and ROI Collections team within the Customer Loans Solution unit.
The Contact Centre, located in Kilkenny, has operational responsibility for the collection and resolution of arrears for Bank of Ireland Group Mortgages with an exposure of
The positions will be based in the MARS & ROI Collections Contact Centre, Kilkenny and the successful applicants will be required to work in line with existing rosters (8am-12am) weekends and Bank Holidays may also be included.
Purpose of the Role
The primary objective of the role is to provide the point of contact for customers via telephone whose accounts are delinquent/over-limit. He/she will have a thorough knowledge of products & services offered. The role holder will ensure that customers are contacted and the appropriate procedures are followed to minimise credit losses, whilst also supporting the achievement of the business objectives. He/she will take responsibility to ensure that they operate in an effective, efficient and compliant manner while supporting in the achievement of the group`s strategic priorities as well as delivering operational goals.
The successful candidate will:
Essential Skills & Experience
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
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