People, Person, Clinic, Doctor, Lab Coat, Scientist

Business Analyst (P3)


Business Analyst (P3)

Dublin | Ireland

Description of business unit

Group Manufacturing Division was established in January 2006, and is a key enabler for the development of the Group Operating Model. Group Manufacturing continues to support the Group's priorities in supporting our customers, strengthening capital, improving funding, rigorous management of our asset base and managing costs, with a particular focus on People, Customer, Finance and Risk priorities. Our ambition is to deliver flexible, scalable, and simple technology that is secure that engages and enables our customers, colleagues and communities to thrive.

Purpose of the Role

The Business Analyst is responsible for liaising with the business to define requirements and to facilitate the design of business and technology solutions that best support the achievement of customer goals. Projects often involve significant complexities including regulatory requirements, complex legacy infrastructure, multiple business units, IT security considerations and critical service introduction activity. The Bank has a set of standards that should be applied to both waterfall and agile delivery approaches, and all projects should use these standards to ensure successful delivery.

Key Responsibilities

Demand and Portfolio Management Support

  • Work alongside senior business stakeholders, in a pre-project capacity, to produce a high-level view of business need to facilitate the preparation of the Do-Ability assessment / Business Case
  • Conduct research to determine if solutions to business requirements currently exist within or outside the business area, and if not, whether new solutions are feasible
  • Support the budgeting, scoping, planning and shaping of the solution, working alongside the business and IT@BoI

Process / Org / Op Model Design

  • Detail the expected impacts of any business or technology change on the existing systems, operations, organisation, operating model and end-to-end processes
  • Deliver detailed process, organisation, information and operating model design
  • Provide Lean expertise to identify Lean opportunities for process & information design during projects

Requirements Elicitation

  • Engage with the business area to elicit, capture, prioritise and manage business requirements
  • Produce the Business Requirements Definition documentation and/or Project Definition Document and any other relevant documentation
  • Communicate the requirements to different stakeholders and act as translator between IT@BoI and the business to ensure the cohesive alignment of all parties
  • Responsible for obtaining business signoff of the functional requirements and working with the Systems Analyst and Development team, providing input to the technical requirements definition and low level technical design where required
  • Support the solution designer / Architect in eliciting non functional requirements from the business.

Project Delivery Support

  • Act as 'translator' between the business and IT@BoI or external providers, clarifying doubts / questions and settling conflicts between the business and the delivery team
  • Act as a core repository of knowledge - e.g. participate in testing, validating, piloting, researching and resolving post implementation issues
  • Sign off on any retesting arising from Post-Implementation/ Verification/First Occurrence/Pipeclean or pilot defects
  • Design and deliver user and training manuals and facilitate the training of business users in any new/updated solutions or business processes

Alignment and Support

  • Adhere to and support the definition and continuous upkeep of Business Analysis, Design and Documentation standards, appropriate best practice and methodologies as set and conform to applicable architectural standards

Risk and Compliance

  • Maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk
  • Ensure full compliance with all Group, Legal and Regulatory requirements and standards

Essential Qualifications

  • Relevant third level qualification / certification

Essential Skills & Experience


  • Expert knowledge of the business area and process knowledge and expertise
  • Basic financial analysis skills i.e. can understand and assist in preparation of a cost benefit proposition or a business case
  • Basic knowledge of IT systems and capabilities
  • Excellent working knowledge of Microsoft Office, MS Project, VISIO
  • Lean Certification / Qualification
  • Ability to model data using industry standards (e.g. Cause & Effect analysis with end points etc.)


  • IT Process and Organisation
  • Analytical Thinking
  • Solution Design

Key Competencies

  • Competency 1:Setting and Meeting Priorities - 3. Advanced / Leadership
  • Competency 2: Delivering Quality - 3. Advanced / Leadership
  • Competency 3: Communicating - 3. Advanced / Leadership
  • Competency 4: Influencing - 3. Advanced / Leadership
  • Competency 5: Managing Change - 3. Advanced / Leadership

Closing date: May 30, 2019
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