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Business Analyst

UK

Business Analyst

UK | United Kingdom

We're constantly looking for ways to improve and serve customers brilliantly. Seemingly small incremental changes can collectively make a real difference to customer outcomes and processes, and larger scale change projects require a deep customer understanding to ensure they deliver against expected benefits.

We're looking for a customer focussed Business Analyst to lead on the delivery of the existing UK Savings change roadmap, along with identifying and improving bank processes, both customer and commercially driven.

This is a superb opportunity for someone with a business analytical background to gain exposure at senior level and to further develop managerial skills.

Key Accountabilities

  • Define detailed business requirements for change initiatives
  • Identify new opportunities that improve customer outcomes, or internal processes
  • Facilitate and support strategic discussions related to change with internal colleagues, third party suppliers and partners
  • Manage internal change governance to achieve expected delivery, budget and benefits. Gaining support from the relevant governance forums to obtain funding and change resource as required
  • Liaise closely with key internal stakeholders, such as 1st line Risk and Compliance teams to ensure proposed change meets appropriate compliance and conduct requirements
  • Where required, support the execution of System Integration Testing (SIT) and User Acceptance Testing (UAT)

Essential Skills & Experience:

  • Experience of managing change and leading initiatives to agreed deadlines and budget
  • Excellent customer journey / process mapping experience
  • Clear and direct communication skills, with ability to manage and influence multiple stakeholders
  • Ability to apply a risk and customer lens when evaluating change solutions.
  • Analytical approach to monitoring and reporting change projects, and their resulting benefits.
  • Minimum 5 GCSEs A-C including Maths and English or equivlaent

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Closing date: Apr 23, 2019
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