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Business Change Manager


Business Change Manager

Dublin | Ireland

The purpose of the E2E journey simplification team is to streamline the Group's processes and policies, with the support of increased automation. This will deliver improved customer experience, reduce operational risks, create a better colleague experience, and set up CBSP for success. In addition simplification will drive cost reduction in all divisions, including customer facing and functional divisions and will increase revenue generating opportunities.

Purpose of the Role:

The Business Change Manager is responsible for managing the co-ordination of the overall E2E business change programme plan, incorporating a view across all Hub and tactical initiatives. The Business Change Manager will also be responsible for driving individual tactical change initiatives and supporting the business impact assessment of change requests to the baseline E2E plan.

Key Accountabilities:

Key participant in the management and co-ordination of the overall E2E programme:

  • Support the E2E Head of Programme Management in managing the delivery of the E2E programme objectives.
  • Work collaboratively with colleagues in the E2E programme and key stakeholders across the Group to deliver transformation of Retail's customer journeys.
  • Drive the on-going development of insightful analysis and planning to enable the delivery of the E2E plan.
  • Manage the E2E programme RAID process with transparent reporting of mitigating actions.
  • Escalate issues within the E2E programme as appropriate.
  • Identify emerging opportunities across the E2E programme.
  • Continuously look to drive efficiencies and improvements in the overall E2E programme plan.
  • Robust maintenance of all programme documentation/registers.
  • Maintain & monitor standards, controls, processes and solutions, to minimise risk.
  • Support the E2E programme's change control process and support business impact assessments of proposed CRs.

Manage individual tactical change initiatives:

  • Establish and maintain appropriate structures and reporting along with effective communication to team members and stakeholders for individual change initiatives.
  • Ensure appropriate project reporting, control and escalation mechanisms.
  • Ensure the initiative is resourced appropriately.
  • Lead the execution and delivery of individual change initiatives.
  • Ensure initiative delivery is coherent with the overall programme objectives and related business strategy..
  • Ensure that all decisions are made with a customer focused lens.
  • Ensure effective communication with all stakeholders to the programme.
  • Manage both the dependencies and the interfaces between constituent projects and work-streams.
  • Establish an effective relationship with relevant partners to coordinate delivery of the technical solution(s).
  • Ensure that business readiness preparation is complete to ensure successful transitioning to live customer and colleague environment.
  • Ensure full compliance with all Group, Legal and Regulatory requirements and standards.

What is the opportunity?

  • Work with transformation and business teams to contribute to the strategic priorities
  • Develop approaches and solutions in support of the business model and the move to becoming a digital and agile leading next gen financial services organisation

Essential Qualifications:

Experience of operating through agile methodologies and utilising Lean and Six Sigma tools to 1) solve complex product problems, 2) satisfy critical quality customer requirements and 3) eliminate waste.

Essential Skills and Experience:

  • Experience of driving customer focused multiple, overlapping change initiatives.
  • Experience in challenging the status quo and generating optimal alternative solutions.
  • Experience of operating through agile methodologies and utilising Lean and Six Sigma tools to 1) solve complex product problems, 2) satisfy critical quality customer requirements and 3) eliminate waste.
  • Experience in leading process improvement and simplification.
  • Experience in delivering initiatives with a technical and business elements.

Key Competencies:

Competency 1: Customer Focused - 1. Self

Competency 2: One Group, one team - 1. Self

Competency 3: Agile - 1. Self

Competency 4: Accountable - 1. Self

Competency 5: Manage Risk - 1. Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role

Closing date: Aug 22, 2019
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