Dublin | Ireland
The purpose of the E2E journey simplification team is to streamline the Group's processes and policies, with the support of increased automation. This will deliver improved customer experience, reduce operational risks, create a better colleague experience, and set up CBSP for success. In addition simplification will drive cost reduction in all divisions, including customer facing and functional divisions and will increase revenue generating opportunities.
Purpose of the Role:
The Business Change Manager is responsible for managing the co-ordination of the overall E2E business change programme plan, incorporating a view across all Hub and tactical initiatives. The Business Change Manager will also be responsible for driving individual tactical change initiatives and supporting the business impact assessment of change requests to the baseline E2E plan.
Key participant in the management and co-ordination of the overall E2E programme:
Manage individual tactical change initiatives:
What is the opportunity?
Experience of operating through agile methodologies and utilising Lean and Six Sigma tools to 1) solve complex product problems, 2) satisfy critical quality customer requirements and 3) eliminate waste.
Essential Skills and Experience:
Competency 1: Customer Focused - 1. Self
Competency 2: One Group, one team - 1. Self
Competency 3: Agile - 1. Self
Competency 4: Accountable - 1. Self
Competency 5: Manage Risk - 1. Self
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role
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