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Business Continuity Manager


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We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Business Continuity Manager

Dublin, Ireland | Permanent | Full time

Business Continuity Manager

  • Dublin, Ireland
  • Full time

Reporting to (title): Head of Service Design

Description of business unit

The Service Design team, within Technology Services, comprises of Availability, Capacity, IT Service Continuity Management (ITSCM) and Business Continuity Management (BCM).

The team focus is on the critical IT Services and ensure they perform today, be prepared for the future and recover as expected if needed. We do this through close working relationships with our partners (internal and external) and a proactive approach to IT service management.

Purpose of the Role

Business Continuity Management (BCM) within Technology Services owns the BCM process, operation, plans and the IT support required for the BOI Group BCM functions.

BCM also has responsibility for development and maintenance of the IT Business Impact Analysis and Business Continuity Plan (BCP) for Technology Services. The role involves working with all key IT service providers on the development and execution of a schedule of BCP test, by the Vendors, and ensuring their compliance with BOI Group BCM standards and regulatory requirements.

Key components to success will be:

  • All appropriate BCM issues & risks that could seriously impact on Technology Services or its support to the wider Group BCM function are managed.
  • Quality development, production and maintenance of the overall BCP plan and all supporting activities, e.g. Business Impact Assessments (BIA)
  • Close management and measurement of the Vendor's (managed service providers) BCP test schedule and execution
  • Management of BCM tests within Technology Services (Workplace Recovery and Call Cascade)
  • Management of BCM Disruption Events within Technology Services environment
  • Reporting of BCM Disruption Events at key Vendor's Offshore Delivery locations to key stakeholders

Key Accountabilities

  • Supporting the maintenance of the BCM requirements for Technology Services, in accordance with the overall requirements of the Group's Business Continuity Management process
  • Development and maintenance the overall TS Business Continuity Plan
  • Continual improvement of the BCM system
  • Representing, when required, Technology Services within the Business Continuity Management process as required
  • Ensuring that individual Business Continuity Plans are in place for all, vendor partners and key support teams across Technology Services.
  • Provision of advice and guidance to all other areas of the business and Technology Services on all BCM related issues
  • Managing the BCM testing schedules with managed service providers and the business
  • Performance of postmortem test reviews to ensure that any issues arising from tests are logged, tracked and remediated as required
  • Ensuring adequate communication, coordination and quality standards are met for all BCM scenario tests planned.
  • Assisting Vendor Management & Service Level Management teams in the negotiation and agreement of contracts / SLA's with suppliers to ensure that BCM requirements are considered and appropriately captured
  • Participation in BCM governance meeting
  • Reporting of TS BCM KPIs to key stakeholder
  • Maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk
  • Ensure full compliance with all Group, Legal and Regulatory requirements and standards
  • Ensure alignment and consistent approach is maintained between ITSCM and BCM
  • Positive and proactive participation within the team and active collaboration with colleagues across Technology Services.

What is the opportunity

You will work in a team with a broad range of experience and backgrounds across IT and the Business. Service Design is a high energy team with a strong team bond, great cross team support and the ability to find joy and fun in what we do. You will also interact with a broad range of technology across a combination of internal teams and external teams.

You will not just manage a process... you will play a key part in:

  • Achieving Results & Solving Problems - we are a highly motivated team who are focused on achieving results, solving problems and finding ways to constantly improve.
  • Delivering Quality & Serving Customers brilliantly - we have a broad set of technical skills & come from a wide variety of backgrounds. We are united in the prioritisation of first-class service delivery to enable our colleagues, our communities and customers to thrive.
  • Being Innovative - we pride ourselves on our creativity via a commitment to continually challenge ourselves to utilise new skills and capabilities into everything we do. There is always an opportunity to make it better.
  • Continually improving yourself (as well as our IT Services) - this is a must for working in the Service Design team. We actively seek out industry trends, best practices, personal development opportunities and push for a constant learning environment.

Essential Skills & Experience

  • BCM industry knowledge and experience desirable (e.g. ISO standards / BCI Good Practice Guidelines)
  • Knowledge of IT and IT outsourcing
  • Proven ability to effectively manage multiple simultaneous tasks and/or initiatives
  • Ability to manage well under pressure and to operate in a decisive and inclusive manner
  • Confidence in dealing with all levels within an organisation
  • Experience of managing work across a multi-vendor outsourced environment
  • Strong reporting and presentational skills

Desirable Qualifications, Skills & Experience

  • Industry BCM certification desirable

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Amplify Capability - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Jan 31, 2021

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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