People, Person, Couch, Furniture

Business Service Advisor


Business Service Advisor

Belfast | United Kingdom

Business Services Advisor, Collections

There has never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need.

NIIB Group Ltd, trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.

Our focus is ensuring we address those needs in today's ever changing world and ensure we deliver an exceptional customer experience.

Our people are the key to our success both today and in the future - we want you to join our team.

If you are looking for a new challenge and want a role that can be the springboard to a new career within the Financial Services Sector and Bank of Ireland please read on.

The Role:

The successful applicant will be responsible for administration of accounts, which will involve communicating with customers by telephone, letter, personal interview, monitoring account performance and applying agreed solutions with customers whilst adhering to regulatory requirements. This will include interaction with third party agents, auction houses, solicitors and court officials. In addition the successful applicant will be offered the opportunity to apply for training in other areas of the business (Customer Service, Compliance, New Business etc).

What we offer you in the role:

  • Belfast City Centre Location
  • Busy and dynamic working environment
  • Investment in you and your career
  • Opportunity for career and professional educational development with funding supported by the Group Education Scheme


  • Competitive salary
  • Attractive Pension package
  • Generous annual leave allowance
  • Subsidised health insurance
  • Other in house benefit

What we ask of you:

  • Previous administrative experience
  • Previous experience using Microsoft Office applications (including Word and Excel)
  • Proven evidence of good written and oral communication skills
  • Demonstrate ability to prioritise workloads and meet deadlines
  • Minimum education - 5 Grade C or above GCSE's (or equivalent) including English & Maths and certificates for these results will be requested

Desirable skills

Experience in credit control / collections

Knowledge of Consumer Credit Act

FCA Regulations and Lending Standard code

Previous experience in credit control


Customer Focused - Self

One Group One Team - Self

Manage Risk - Self

Accountable - Self

Agile - Self

Closing date: Sep 18, 2019
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