Person, Face, Finger, Beard

Business Service Advisor

Belfast

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Business Service Advisor

Belfast, United Kingdom | Permanent | Full time

Business Service Advisor

  • Belfast, United Kingdom
  • Full time
  • Closing on: Nov 6 2021

Description of Business Unit

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and is a trusted finance provider for 100's of motor dealers, finance brokers & personal lending throughout the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

Purpose of the Role

This is an exciting opportunity to be part of a fast paced, supportive and motivational team. To get involved in all aspects of supporting the customer using regulated debt collection procedures. Managing all customers in financial difficulty & reaching the best solution for the customer in every instance.

The role would expect an individual to deliver the 1st class service Northridge Finance is known for.

Key Accountabilities

  • Confidently manage & provide a 1st class service via inbound & outbound phone calls while following clearly regulated procedures.
  • Ensuring the customer is completely satisfied with their interaction with Northridge Finance while securing the best outcome for the customer & system documenting the plan accurately.
  • Manage system driven queues & team diaries containing customer accounts. Levels of complexity is achieved following structured training and monitoring.
  • Manage a high volume & wide range of email queries from all customer types. E.g. Personal & business customers
  • Provide support to other areas if business volume requires.

What is the opportunity?

This is an exciting opportunity to start your career in financial services. Northridge is unique in that we offer an end to end experience. Starting from the intermediary interaction to dealing with the end customer and everything in-between. Upskill opportunities are readily available which means internal progression is an everyday reality within Northridge Finance.

We offer a mix of working from home & office base working. The role of Collection Advisor is one that currently operates a set working pattern of 9am-5pm Monday - Friday however the contract will be a flexible working contract therefore flexible working arrangements could be considered.

To top it off Bank of Ireland offer excellent further education opportunities along with on job training & cross departmental upskilling.

If you are a driven, enthusiastic individual, who wants to be part of a business with an excellent reputation & a bright future then this is the role for you.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

This job can be done anywhere in UK with the primary office location as Belfast to which travel may be required for in person collaboration. Exact frequency to be agreed with line manager

Please note you must live in the jurisdiction for the business.

Essential Skills & Experience

  • Dealing with customers in a professional and interested manner
  • A keen desire to seek solutions
  • Good knowledge of IT applications such as using email & internet
  • Flexibility and adaptability with regard to work and working hours
  • Excellent communication skills
  • Remaining resilient while working under pressure
  • Ability to prioritise workloads while working in a fast paced, service driven business

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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