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Business Services Advisor


Business Services Advisor

Belfast | United Kingdom

NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.

As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.

Our successful approach to partnership is helping to make us to be distinctive in the marketplace and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.

Key Responsibilities:

  • To ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy
  • To handle customer queries as they arise by telephone, correspondence, or personal interview
  • To assess cases, prepare all necessary documentation and recommend for further action
  • To action outgoing calls by telephone to customers.
  • To provide a high level of service to customers, colleagues, and intermediaries
  • To maintain and accurately update data bases and spreadsheet
  • Be flexible in relation to after hours working and to provide cover in other areas, as and when required.
  • Perform other duties as required.

Essential skills & experience:

  • Previous administration experience.
  • Proven evidence of good written and oral communication skills
  • Demonstrate ability to prioritise workloads and meet deadlines
  • Flexibility and adaptability with regard to work and working hours
  • Proficient in Microsoft Office applications (including Word and Excel)

Essential qualifications:

  • 5 GCSE grade C or aboveto include English and Maths or equivalent

Desirable qualifications, skills & experience:

  • Knowledge of Consumer Credit Act, FCA Regulations and Lending Standard Code, Data Protection & Money Laundering Procedures
  • Previous experience in credit control / collection
  • Effective negotiating skills
  • Good awareness / keen interest in motor vehicle / model types

Working hours - 35 hour working week on an out of hours rota including Bank Holidays to cover the below opening times.

Mon- Thurs 9.00am -7.00pm

Friday 9.00am-6.00pm

Saturday 9.00am-5.00pm

Sunday 10.00am-5.00pm

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: May 21, 2018
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