Bristol | England | United Kingdom
Call Handling Specialist (Intermediary Enquiry Line)
Mortgage sales and customer acquisition growth is underpinned by our established banking subsidiary, BOI (UK) plc and our strong relationship with the UK Post Office.
Intermediary Enquiry Line team, as part of the Sales department provides support to our customers by answering pre-completion and post mortgage application updates to intermediaries and direct customers.
Purpose of the Role
The role is within a Contact Centre environment that promotes serving our customers efficiently and effectively. The role holder will focus on answering a high volume of calls on an inbound basis.
What is the Opportunity?
This is a great opportunity to join our enthusiastic and motivated workforce! You will be responsible for answering our calls to our brokers and direct customers with a keen focus on answering enquiries quickly and efficiently to provide a positive experience to our customer base.
Essential Skills & Experience
Desirable Qualifications, Skills & Experience
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
People who viewed this job also viewed
Alert me about jobs like this
Learn about our Group Competency Model
The Group Competency model provides clarity on what is required to deliver success and to achieve our Purpose – i.e. to enable our customers, our colleagues and communities to thrive.
You've seen your dream job, now what can you expect from the process?
Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
© 2019 Bank of Ireland