People, Person

Case Manager


Case Manager

Dublin | Ireland

Description of business unit

  • The Arrears Support Unit is responsible for the management of arrears on loans advanced to fund the purchase of Family Homes and/or Buy To Let properties.
  • The Unit plays a critical role in the implementation of the Bank`s Mortgage Arrears Resolution Strategy (MARS).

Purpose of the Role

The purpose of the team is to engage with customers in order to design and implement tailored recovery strategies as part of MARS and ensure all relevant internal and legislative policies are adhered to.

Key Accountabilities

Assist the Portfolio Manager in the management of an assigned loan portfolio ensuring also that the team operates in line with all relevant codes to deliver agreed goals.

What is the opportunity?

The role offers a great opportunity for an exceptional negotiator with energy, drive and commitment to excel in a high profile, critically important area.

Essential Qualifications

  • QFA
  • Minimum Competency Code (MCC) applies to this role. To be considered for this role an individual must be appropriately accredited.
  • Professional Bankers desirable but not essential

Essential Skills & Experience

  • Proven technical ability with excellent lending and security skills.
  • Sound business acumen and customer centricity
  • Thorough understanding of credit risk and business risk across the Bank of Ireland Group

Desirable Qualifications, Skills & Experience

  • Working Knowledge of the Mortgage Arrears Resolution Strategy (MARS) programme
  • Working Knowledge of Asset Management and property level transactions
  • Understanding of external reporting requirements of MARS
  • Ability to Analyse and interpret Management Information Reports

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Dec 17, 2018
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