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Case Manager Loan Fulfilment

Dublin

Case Manager Loan Fulfilment

Dublin | Ireland

BBCS is an evolving dynamic team within Group Operations & Payments. The role holder will be responsible for consistently achieving a high level of operational efficiency, providing excellent customer service and delivering continuous improvements in performance and service levels. The role is suited to experienced Business Banking staff, or those with strong, recent experience in customer facing roles, who enjoy multi-tasking with a proven track record in loan fulfilment.

Purpose of the Role:

Business Banking Client Services (BBCS) Case Managersare responsible for the delivery of excellent service and Loan Fulfilment to Bank of Ireland Business Banking Relationship Managers and their portfolio of business customers in the Mid-Market Segment.

Key Accountabilities:

  • Deliver excellent service and support to Relationship Managers and their business customers.
  • Maintain effective oversight of the status of each Loan Fulfilment case and create and sustain an ongoing, effective, proactive dialogue with individual Relationship Managers in relation to their customers, highlighting applications where issues are apparent, proposing acceptable solutions and workarounds.
  • Act as primary point of contact for Business Banking Case Managers on all queries relating to the loan process and vigorously manage and oversee all Loan Fulfilment and associated requests received from the portfolio of Business customers, actioning all requests within agreed Service times and to agreed Service Standards.
  • Complete daily credit reports, acting on Relationship Manager instructions.
  • Update the tracking system ensuring all case details are input in an accurate, timely and complete manner to ensure the accuracy of the associated MI outputs.
  • Examine/analyse credit/security/legal issues that emerge affecting loan drawdowns, consulting with internal and external supports, and the Relationship Manager concerned, if appropriate, proposing options and solutions.
  • Work closely with the other Case Managers and the Regional Team Leads to identify initiatives and implement in a timely manner.
  • Continually monitor, progress, and as necessary, escalate the resolution of outstanding issues in line with agreed Service Frameworks, proposing solutions and workarounds as required.
  • Ensure appropriate system of policies, internal controls, quality assurance , standards and procedures are in place to manage risk and ensure consistency of approach.
  • Provide the necessary MIS/Key Performance Indicators on the various stages of the Loan Fulfilment process as required and support the Regional Team Lead in planning the capacity planning for the Region.
  • Ensure our reputation from a credit and regulatory perspective is a key upheld.
  • Seek to make and drive continuous improvement in performance both within the assigned customer portfolio(s) and across the portfolio of Business Banking relationship managed customers.

What is the Opportunity?

Are you experienced in credit, underwriting, loan fulfilment or restructuring?

Are you looking for an opportunity to join a growing team which is best in class in Loan Fulfilment?

Business Banking Client Services would like to hear from candidateswho are interested in joiningus and delivering our Business customers a brilliant loan drawdown experience.

Essential Qualifications:

  • Third level qualification in a related discipline
  • QFA

Essential Skills and Experience:

  • Experience in Business Banking or frontline lending/support role, or alternatively in a credit/underwriting or securities area.
  • A strong customer focus and commercial awareness.
  • Excellent interpersonal skills including communication, (written and verbal).
  • Proven problem solver.
  • Demonstrated ability to deliver on demanding targets.
  • Quality conscious and improvements driven.
  • Self-motivated with good organisational skills.
  • Knowledge of compliance, operational risk and regulatory obligations.

Key Competencies:

  • Customer Focused - Self
  • One Group, one team - Self
  • Manage Risk Self
  • Agile - Self
  • Accountable - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jul 18, 2019
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