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Claims Administrator - 3-6 month contract


Claims Administrator - 3-6 month contract

Dublin | Ireland

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and ,15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

It is important to us that our customers can contact us and have access to teams of experts who can handle their queries. For this reason all calls are handled within the department.

As we approach the busy period of the year we are recruiting a number of temporary roles across a number of teams within the department. There are positions available in Risk Claims, Encashments and the Annuity & Payments team.

Key Responsibilities:

  • Administering claims on all of the core systems BLISS/Life 400/Compass
  • Delivering a high class service to Brokers & NI Sales agents
  • Developing and maintaining strong relationships with our sales agents
  • Adhering to the Service Level Agreements in place for claims settlement
  • Ability to work under pressure especially coming up to year end and in the run up to the budget
  • Answering all customer queries in a timely and efficient manner
  • Adhering to all relevant Revenue Legislation where appropriate
  • Participate in individual and team development activities/training to maximise both individual and and team development

Qualifications Required:

Third level honours degree qualification (level 8 on National Framework).

Key Requirements:

  • Excellent customer focus with an understanding of customer needs
  • Team player with the ability to take full ownership of work and responsibility for performance
  • Effective interpersonal skills
    • Highly organised with the ability to multi-task and make decisions
  • Strong technical competence
  • Positive and pro-active attitude towards change and continuous improvement
  • Excellent accuracy and numeric ability with a strong focus on attention to detail

Please note this is a 3-6 month contract.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Dec 04, 2017

Unfortunately we are unable to process applications at this time due to maintenance. This is expected to last until 6am Monday 20th November. If you leave your details with us here we will contact you informing you when we are live again. Thank you for your patience.

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