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Community Enterprise Lead


Community Enterprise Lead

Dublin | Ireland

Purpose of the Role:

Recognised as a leading financial services professional advocating for customers and enabling business and local communities to thrive and ultimately develop business and increase market share; a strong brand advocate and leader within a County having responsibility for Mortgage revenue; implement and execute strategy by influencing internally and externally.

Key Accountabilities:

  • Leadership of the Mortgage Specialist team within the County; proactively communicate the 30/60/90 day plan so individual team members can act with knowledge and confidence. Being a leader where you are leading highly professional, agile and autonomous staff means that your role is to work in the interests of the team in pursuit of brilliant outcomes for customers and the performance of the business
  • Transformation; delivering transformation in line with the overall strategy is essential;
  • Execute strategy; implement robust and effective business plans, based on objective data and tacit knowledge available from your market place and other key sources of insight (e.g. auctioneers, sectoral experts, business banking etc.).
  • Conduct non-bank and existing Customer meetings in line with Head of Area objectives and BDF - in the Customers location of choice
  • Leading communities; bring common interests together through authentic, meaningful and impactful contributions to our communities igniting business growth and social development, earning loyal customers and creating enduring brand advocates
  • Accountable for driving on target Mortgage activity in the County including applications, approvals, and draw-downs
  • Responsible for Customer satisfaction measured through NPS; sponsor, lead and support, as appropriate, an integrated approach to service our customers. Ensure BOI Retail front facing resources (e.g. Branch network, Direct, Products, Propositions) work as one team facing out to the market and customer base, ensuring our customers notice a differentiated experience from BOI
  • Accountable for risk culture within the Mortgage Specialist team; personal responsibility to keep up to date with changing requirements in terms of risk as they affect you and your role
  • Market knowledge; know the drivers of commerce in your County/cluster/markets. Proactively survey your market, spot opportunities and generate campaigns to optimise business growth. Use and share data driven insights that help make

What is the opportunity:

You will work with market leading technology and a dynamic and supportive team to enable you to source the best available talent. Working closely with our colleagues throughout the business, your day to day and project work will directly contributeto Bank of Ireland being an employer of choice

Essential Qualifications:

  • QFA, Professional Banker, Chartered Banker

Essential Skills & Experience:

  • Business lending and credit knowledge, particular focus on Mortgages
  • Read and interpret business accounts
  • Strong business acumen and commercial awareness across multiple sectors within the local and more macro economy
  • Proactively develop knowledge of sector priorities within markets utilizing knowledge of sector experts and open research
  • Business Development ability and experience with skill and ability to convert business, close a sale and win the business
  • Experience and comfort on social media
  • Comfortable with a public profile and skilled when presenting publicly
  • Ability to influence senior business and community leaders

Desirable Skills, Qualifications & Experience:

Operating Environment

    • Represent Bank of Ireland within the County
  • Advocate for communities where appropriate around critical social and infrastructural issues
  • Influence externally across business and community leaders and political and local authority and other political leaders appropriately
  • Key influencer within the County and seek opportunities to speak publically at key internal and external events where relevant

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Aug 18, 2018
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