We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!
At Bank of Ireland we are changing. We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role. For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.
At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.
Bristol, England, United Kingdom | Permanent | Full time
The role sits within the UK Customer Relations operation, part of the Office of the Chief Operating Officer within Bank of Ireland UK PLC.
In addition to complaint management, the team is made up of several different functions that include the Bereavement Unit, leading the Banks relationship with the Financial Ombudsman Service and the fulfilment of DSAR/DSR requests.
Activity highly regulated by the FCA via its Dispute Resolution Rulebook, GDPR and FCA best practice linked to deceased customers.
Customers often understand that occasionally things go wrong. The role is critical to how the Bank responds and addresses the issue and is a key driver behind customer satisfaction!
Three roles available in our Customer Relations Team based in Bristol (hybrid working). Roles span across our Mortgage, Personal Loans and Current Account (Personal and Business) teams.
Opportunity to really make a difference for our customers through our complaint resolution processes. Delivering fair outcomes for our customers is front and central to our thinking
5 X GCSEs A-C including Maths and English (or equivalent)
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact firstname.lastname@example.org.
Our Competency model provides clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment...
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Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
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