People, Person, Couch, Furniture

Conduct Risk Manager

Bristol

Conduct Risk Manager

Bristol | England | United Kingdom

At Bank of Ireland UK, our purpose is to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediaries. We partner with two of the most trusted brands in the UK, the Post Office and the AA, and these partnerships have enabled us to widen our propositions and products, strengthen our relationships with existing customers as well as attract new ones. In Northern Ireland, we operate a full service retail and commercial branch network with 28 branches. Our successful Bank of Ireland for Intermediaries mortgage business has established strong partnerships with some of the largest mortgage intermediary networks in the UK. We also have a very successful car and asset finance business, which operates in Northern Ireland and Great Britain, under the Northridge Finance brand. Our successful approach to partnership is helping to make us to be distinctive in the marketplace, and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.

Description of business unit

The Conduct Risk Team are a first line of defence function that works within Bank of Ireland UK (BOI UK) to ensure we achieve Conduct Risk commitments through adherence to the bank's Conduct Risk Framework. The framework has been developed to support all business functions in their understanding and delivery of fair outcomes and positive experiences for BOIUK customers through identification, prevention, management and mitigation of Conduct Risk via a structured and methodical approach. The team work alongside business functions to ensure delivery of Conduct Risk obligations under this framework through the use of the Conduct Risk Toolkit.

The Conduct Risk Team sits as part of a wider Risk area and works closely with colleagues in BOI UK and around the wider Bank of Ireland Group.

Purpose of the Role

The role holder will be seen as a point of expertise on our Conduct Risk commitments and framework and would have specific responsibilities relating to our requirement to monitor and report on customer treatment, expectations and outcomes. Overseeing the collation of measures and metrics that provide assurance that our business functions are operating within agreed Conduct Risk appetite, identify emerging Conduct Risks and reporting on a regular basis into required forums.

The role holder will be expected to challenge our business functions and work with other Risk colleagues to play a key part in driving positive change for the customer and ensure that we are putting them at the heart of our business to ultimately achieve our values.

The role holder will be required to transact across product types, understanding the end to end journeys of our products andcustomers.

Key Accountabilities

  • A point of expertise on our Conduct Risk commitments and framework within BOI UK.
  • Promoting Conduct Risk through the delivery of fair outcomes and positive experiences for BOIUK customers
  • Specific responsibilities relating to our requirement to monitor and report on customer treatment, expectations and outcomes. Overseeing the collation of measures and metrics that provide assurance that our business functions are operating within agreed Conduct Risk appetite, identify emerging Conduct Risks and reporting on a regular basis into required forums.

What is the opportunity

  • Play a key part in driving positive change for the customer through the promotion ofConduct Risk, driving fair outcomes and positive experiences
  • Working in a professional Risk team in a collaborative environment
  • Gain broader knowledge and experience through transacting across product type and understanding end to end journeys of our customers

Essential Skills & Experience

  • At least five years background in financial service and at least two years' experience of working in Risk
  • Strong ability to work autonomously, take responsibility and meet challenging deadlines
  • Highly organised, structured and professional approach with strong attention to detail
  • Excellent written, numerical, planning and verbal communications skills
  • Ability to clearly and confidently communicate, negotiate and influence peers and managers up to Executive level

Desirable Qualifications, Skills & Experience

  • Strong time management skills
  • Personal credibility and positive impact
  • Comfortable with ambiguity and change
  • Strong relationship management skills
  • Proven experience of working in the Consumer Banking arena

Key Competencies

  • Customer Focused - 1. Self
  • Agile - 1. Self
  • Manage Risk - 1. Self
  • Accountable - 1. Self
  • One Group, one team - 1. Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Sep 26, 2019
Sign in with LinkedIn
Autofill my information with LinkedIn
Email me about jobs like this

Not ?

Thank you

What happens next?

You've seen your dream job, now what can you expect from the process?


 

Back