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Contact Advisor-Corporate Pensions


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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Contact Advisor-Corporate Pensions

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Dec 5 2022

Description of business unit

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pension and Group Risk Schemes

Our focus is on delivering a high class service to our advisors/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Purpose of the Role

Our Corporate Pensions Contact Team will be the main channel through which customers and distribution channels deal with us directly via telephony. This involves handling telephony queries both inbound and outbound as well as email and delivering on first contact resolution where appropriate. The team will be accountable for delivering great service and enable our customers to thrive by looking after them brilliantly in every interaction!

Key Accountabilities

  • Be accountable for delivering brilliant service in every telephone and email interaction with our customers
  • Work with our processing teams to ensure delivery and strong accountability on query resolution
  • Work as one team with other parts of the organisation so that we can deliver a flawless service to our customers
  • Contribute proactively to the retention of existing business
  • Communicate clearly and be solutions and customer focused when dealing
  • Participate in individual and team activities to improve both individual and team performance
  • Collaborate with Service Partners in a way that ensures ownership of the end to end Group Pensions production value chain

What is the opportunity

This role will present an excellent opportunity for the successful candidate to learn within a rapidly growing and dynamic department which is passionate about establishing relationships and providing award winning customer service!

The role also presents a fantastic opportunity to develop a detailed knowledge of the life and pensions industry in Ireland.

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.


Essential Skills & Experience

  • Excellent written and verbal communication skills
  • Strong customer focus with an understanding of customer needs
  • Great teammate with the ability to monitor own work for accuracy and quality
  • Effective interpersonal skills and relationship management skills
  • Ability to multi-task and assess priorities
  • Consistent track record in achieving results, setting and meeting priorities and decision making
  • Able to work well with, and to contribute effectively in a team environment
  • Flexible approach and adaptable to change

Desirable Qualifications, Skills & Experience

  • Third level or Pensions related Qualification

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Agile - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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