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Corporate Pensions Administrator


Corporate Pensions Administrator

Dublin | Ireland

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts.

Our focus is on delivering a high class service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

The role holder provides excellent service to our corporate customers and sales channels in all aspects of Servicing processing and customer communications.

Key Responsibilities:

  • Administering a portfolio of Defined Contribution Corporate Pension Schemes to include Renewals and Calculation of Leaving Service, which require an in depth knowledge of Corporate Pensions legislation and products.
  • Developing and maintaining strong relationships with our broker clients to ensure that we retain our customers by delivering a top class service.
  • Acquiring an understanding of, and adhering to the various Service Level Agreements in place for individual brokers and schemes.
  • Ability to work under pressure
  • Answering all customer queries in a timely and efficient manner
  • Adhering to all regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
  • Participate in individual and team development activities/training to maximise both individual and team performance

Essential Qualifications:

  • Level 8 degree

Essential Skills & Experience:

  • Excellent written and verbal communication skills
  • Strong customer focus with an understanding of customer needs
  • Team player with the ability to monitor own work for accuracy and quality
  • Effective interpersonal skills and relationship management skills
  • Ability to multi-task and assess priorities
  • Strong PC skills to include excel
  • Flexible attitude towards change

Desirable Skills & Experience:

  • Knowledge of New Ireland/BIL Corporate Pension Products
  • QFA/APA/Pensions Diploma or working towards same
  • Strong knowledge and understanding of Current Pensions legislation and in particular the Pensions Act 1990 ( as amended)
Closing date: Mar 27, 2018
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