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Corporate Pensions Administrator

Dublin

Corporate Pensions Administrator

Dublin | Ireland

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts.

Purpose of the Role

Our focus is on delivering a high class service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Key Accountabilities

  • Administering a portfolio of Defined Contribution Corporate Pension Schemes to include Renewals and Calculation of Leaving Service, which require an in depth knowledge of Corporate Pensions legislation and products.
  • Developing and maintaining strong relationships with our broker clients to ensure that we retain our customers by delivering a top class service.
  • Acquiring an understanding of, and adhering to the various Service Level Agreements in place for individual brokers and schemes.
  • Ability to work under pressure
  • Answering all customer queries in a timely and efficient manner
  • Adhering to all regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
  • Participate in individual and team development activities/training to maximise both individual and team performance

What is the opportunity

This role will present an excellent opportunity for the successful candidate tolearn withinan expandinganddynamic department which is focused on building relationships and providing award winning customer service.

Essential Skills & Experience

  • Excellent written and verbal communication skills
  • Strong customer focus with an understanding of customer needs
  • Team player with the ability to monitor own work for accuracy and quality
  • Effective interpersonal skills and relationship management skills
  • Ability to multi-task and assess priorities
  • Strong PC skills to include excel
  • Flexible attitude towards change

Essential Qualifications

Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification. Fetac level 5.

3rd Level Qualification is desirable.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Mar 26, 2019
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