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Corporate Pensions Administrator


Corporate Pensions Administrator

Dublin | Ireland

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and ,15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

Our focus is on delivering a high class service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Key Responsibilities:

  • Developing and maintaining strong relationships with our broker clients to ensure that we retain our customers by delivering a top class service
  • Acquiring an understanding of, and adhering to the various Service Level Agreements in place for individual brokers and schemes
  • Ability to work under pressure
  • Answering all customer queries in a timely and efficient manner
  • Adhering to all regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code
  • Participate in individual and team development activities/training to maximise both individual and team performance

Qualifications Required:

Third level honours degree qualification (level 8 on National Framework) or Pensions related qualification.

Key Requirements:

  • Excellent written and verbal communication skills
  • Strong customer focus with an understanding of customer needs
  • Team player with the ability to monitor own work for accuracy and quality
  • Effective interpersonal skills and relationship management skills
  • Ability to multi-task and assess priorities
  • Strong PC skills to include excel
  • Flexible attitude towards change

Desirable Qualifications, Skills& Experience:

  • Knowledge of New Ireland/BIL Corporate Pension Products
  • QFA/APA/Pensions Diploma or working towards same
  • Strong knowledge and understanding of Current Pensions legislation and in particular the Pensions Act 1990 ( as amended)

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Oct 19, 2017

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