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Corporate Pensions Senior Administrator - Group Risk

Dublin

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Corporate Pensions Senior Administrator - Group Risk

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Dec 6 2022

Description of Business Unit

The New Ireland Assurance Corporate Pensions Department is responsible for the administration of Corporate Defined Contribution Pensions Schemes and PRSA contracts.

Purpose of the role

Our focus is on delivering abrilliant service to our brokers/clients to ensure, firstly that we retain their existing business in a highly competitive market and secondly, that the provision of high levels of service on existing portfolios is of assistance to our sales colleagues in securing additional Corporate new business.

Key Accountabilities

  • Broad range of tasks relating to the general administration and business support obligations of Corporate Pensions operating in the Group Pensions and Group Risks market.
  • The tasks are either automated system support tasks (requiring systems training/knowledge) or manual tasks that are required to enable Corporate Pensions to manage the business, report on any aspect of the business's Operations or manage any Escalations or Relationships with key stakeholders such as Clients, Brokers and Trustees.
  • From time to time ad hoc tasks may be required to be performed to support specific initiatives or projects.
  • Corporate Pensions will undergo periods of transformation and continuous improvement and during these periods systems, tasks and procedures may change.
  • An essential part of the role involves delivering brilliant customer service in all transactions, which includes developing and maintaining strong working relationships with our clients.
  • Ability to work in a busy environment across a number of different tasks including premium/benefit alterations, renewals, underwriting, unit rate reviews etc
  • Work collaboratively with your colleagues to ensure all customer queries are dealt with in a timely, efficient and accountable manner
  • Adhering to all relevant regulatory obligations on communications to trustees, scheme members and employers i.e., Trustee Annual Reports, Member Benefit Statements, 21 Day Rule letters and requirements of the Consumer Protection Code.
  • Participate in individual and team development activities/training to maximise both individual and team performance, and champion transformation across the dept.

What is the opportunity

This role will present an excellent opportunity for the successful candidate tolearn withinan expandinganddynamic department which is focused on building relationships and providing award winning customer service!

Hybrid working - office based with working from home option.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

#LI-HYBRID #IJ-HYBRID

Essential Skills & Experience

  • Excellent written and verbal communication skills
  • Strong attention to detail and focus on quality, with ability to check other people's work and solve problems
  • Strong customer focus with an understanding of customer needs
  • Team player with the ability to monitor own work for accuracy and quality
  • Effective interpersonal skills and relationship management skills
  • Ability to multi-task and assess priorities
  • Strong PC skills to include excel
  • Flexible attitude towards change, solutions orientated

Desirable Qualifications, Skills and Experience

  • Third Level or Pensions related qualification
  • QFA/APA/Pensions Diploma or working towards same
  • Strong knowledge and understanding of Current Pensions legislation and in particular the Pensions Act 1990 ( as amended)

Key Competencies

  • Serving Customers - Developed / Advanced
  • Achieving Results - Developed / Advanced
  • Delivering Quality - Developed / Advanced
  • Setting and Meeting Priorities - Developed / Advanced
  • Communicating - Developed / Advanced

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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