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Corporate Pensions Team Leader


Corporate Pensions Team Leader

Dublin | Ireland

Established in 1918, New Ireland Assurance is the first wholly Irish owned life insurance company to transact business in Ireland. Part of Bank of Ireland Group, we are currently the second largest life assurance company in the Irish market with over 500,000 policyholders and €15 billion in assets under management. We provide life assurance, pensions and investment solutions to individual and corporate customers.

Purpose of the Role

The team leader is a people and operations manager with responsibility for staff development and ensuring the compliant and efficient on-boarding of new Corporate Pension Plans.

Key Accountabilities

  • Delivery of a top quality service to both our internal and external customers in line with our service standards, SLAs and promise culture, while ensuring our quality and control standards are maintained
  • Planning and co-ordinating throughput on a daily basis to ensure our SLAs are met in a timely and efficient manner
  • Daily/Weekly reporting of team performance to manager
  • Building and maintaining strong working relationships with internal and external customers and the management team
  • Identifying, managing and delivering on the key initiatives that will improve our service delivery across the team and the Department as a whole
  • Continuous review of procedures to ensure they consistently meet changing circumstances.
  • Managing the team and playing an active part in staff development
  • Motivating staff to keep people engaged
  • Leading and managing staff through ongoing operational change

What is the opportunity

This is an exciting opportunity to lead a dynamic team and become part of the New Ireland management team

Essential Qualifications

Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification. Fetac level 5.

Essential Skills & Experience

  • Minimum 3 years Financial Services experience
  • QFA qualified or working towards the qualification
  • Ideally a good knowledge of Compass
  • Energetic self-starter with strong communication, negotiation and influencing skills
  • Excellent relationship management skills
  • Strong planning, organisational and interpersonal skills
  • A commitment to delivering a consistently high level of service
  • Ability to work in a demanding environment and deliver against challenging goals
  • Flexible approach and adaptable to change
  • A commitment to continuous improvement
  • Good product knowledge (New Ireland and BIL Pension Products)


3rd level qualification

Key Competencies

Competency 1:

Achieving Results

Competency 2:

Developing People

Competency 3:

Making Decisions

Competency 4:

Solving Problems

Competency 5:

Managing Change

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Apr 24, 2019
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