Person, Face, Finger, Couch, Furniture, Hair

Customer Advisor

Leitrim

Apply now     Share

Customer Advisor

Leitrim, Ireland | Permanent | Full time

Customer Advisor

  • Leitrim, Ireland
  • Full time
  • Closing on: Aug 26 2022

Description of business unit

In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a difference in customers' lives. Our work is important and so too are the people doing it.

Here in Bank of Ireland we are committed to ensuring that our customers feel the difference when they interact with us. This relentless focus on the customer is underpinned by our commitment to delivering a differentiated customer experience through the development of a series of service and channel enhancements. With the customer experience underpinning everything we do, it is crucial we hire talent that recognises its importance.

Purpose of the Role

This role is key to contributing to the team's success by meeting with customers to explore their current and future financial needs - with particular focus on the following products across - personal loans, credit cards, overdrafts, savings and investments, mortgages (e.g. FTB), insurance, business current account.

The focus of this role is on providing exceptional customer experience, completing high quality financial needs review meetings, and fulfilling those products and services through the prescribed channel (Direct, in branch, etc.). Also, this role plays a key role in supporting the business development activities in the team (e.g. supporting event management, securing customer meetings, proactive customer calls, etc.)

Key Accountabilities

  • Provide quality service to customers in each interaction
  • Actively migrate transactions to appropriate self-service, on line and B365 delivery channels
  • Play a key role in ensuring that Bank of Ireland is the leading provider in the local market
  • Ensure familiarity with bank's sales process
  • Proactive recognition and referral of new business and sales via Sales Excellence
  • Actively pursue cross sales of Bank and Group products to meet weekly activity
  • Provide team support on an ongoing basis
  • Proactively participate in all team sessions where required
  • Keep up to date and handle regulatory, operational and administrative procedures
  • Maintain CPD requirements per regulatory obligations
  • Ensure compliance with all regulatory requirements in all customer interactions
  • Maintain high standards in lending while achieving credit growth
  • Keep up to date on credit policy

What is the opportunity

Working as part of a collaborative and dynamic team you will have the opportunity to work closely with our personal and business customers. This is an excellent position that will enable you to build your career with Bank of Ireland.

Essential Qualifications

  • Minimum Competency Code (MCC) applies to this role.
  • QFA or
  • APA Loans, Regulations, Savings & Investments

Essential Skills & Experience

  • Strong customer focus and a proven dedication to the customer excellence standards at all times
  • Consistent track record in Regulatory and Operational requirements
  • Proven track record in identification of Sales Leads and Referrals
  • Self-motivated with demonstrated drive and enthusiasm
  • Good communication and interpersonal skills with an ability to work effectively as part of a hard-working team
  • Self-motivated with the necessary drive to achieve agreed goals and identify sales leads and referrals
  • You will have a demonstrable interest in technology, and be an early adaptor of new technologies, on desktop, mobile and tablet platforms

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Learn about the Bank of Ireland Competency Model

Our Competency model gives clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment... Read more

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

Sign in with LinkedIn
Autofill my information with LinkedIn
Email me about jobs like this

Not You?

Thank you

We’re on a journey

Follow our path to leading the industry in creating a digital first environment.

Recommended jobs for you

 

Welcome Advisor - Camden Street 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26142 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management . Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Ou...
Welcome Advisor 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26122 Donegal Ireland Donegal, Ireland Customer and Relationship Management Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diff...
Welcome Advisor 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Manage Risk - Self Accountable - Self Champion Transformation - Self Bank of Ireland 26123 Mayo Mayo Ireland Mayo, Ireland Customer and Relationship Management Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our professionalism, determination, innovation and the passion we have for making a diff...
Welcome Advisor 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self Accountable - Self One Group, one team - Self Manage Risk - Self Champion Transformation - Self Bank of Ireland 26124 Galway Galway Ireland Galway, Ireland Customer and Relationship Management Description of business unit In Distribution Channels, our purpose is to enable our Customers, Colleagues and Communities tothrive.We do this by drawing on ourprofessionalism,determination, innovation and thepassionwe have formakingadifferencein ...
Welcome Advisor - Meath 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26143 Meath County Meath Ireland Meath, County Meath, Ireland Customer and Relationship Management Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w...