Dublin | Ireland
The primary objective of the Customer Experience team is to own the customer journey and support delivery of positive customer experiences across all touchpoints. The role holder is responsible for deepening customer understanding, identifying key moments of truth and points of disappointment and pain for customers. Working with key stakeholders to close these gaps, turning customers from detractors to promoters and advocates.
Purpose of the Role
To deliver competitive advantage for the Group by ensuring customers have a superior customer experience and in turn become advocates.
What is the Opportunity?
The opportunity with this role is to make a meaningful difference in how customers experience the Wealth & Insurance products & services provided by New Ireland, to ensure that we are truly meeting customer needs and providing a service that exceeds expectations.
Relevant business degree and relevant work experience, with 3+ years in a Customer advocacy role preferable.
Essential Skills & Experience
Desirable Qualifications, Skills & Experience
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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