Dublin, Ireland | Permanent | Full time
Full time | Dublin | Ireland
New Ireland is one of Ireland's leading life assurance companies. We look after customers at many of life's key milestones and enable them to thrive by delivering a best in class range of protection, investment and pension solutions.
Purpose of the Role
Our Customer Contact Team is the main channel through which customers and distribution channels deal with us directly. This involves handing their queries by both telephone and email and delivering on first contact resolution by executing a number of processes. We're accountable for delivering great service and enable our customers to thrive by looking after them brilliantly in every interaction.
What is the opportunity
This is a fantastic opportunity to join a high performing team and to develop a detailed knowledge of the life and pensions industry. You'll also get to join an award winning team - we're known for our customer focus and are delighted to hold the CCMA Small Contact Centre of the Year 2019 award!
To be successful in this role you'll need to enjoy talking to peopleand working in a team in a busy teamenvironment!! You'll need to be good at multitasking and enjoy variety in a role. If you do - we promise to deliver extensive training which will allow you to develop a comprehensive knowledge of our products and develop an exciting career in the life and pensions industry.
You have a strong customer focus with good attention to detail and problem solving skills. Anability to work on your own initiative is key. You are known to have excellent communication, administration and organisational skills. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.
Essential Skills & Experience
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential.
We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.
Our Competency model provides clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment...
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