Chair, Furniture, People, Person, Conference Room, Indoors, Meeting Room, Room, Cafeteria

Customer Service Advisor

Dublin

Customer Service Advisor

Dublin | Ireland

A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 20% we are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award and Contact Centre Management Association `Best Small Contact Centre` `Best Quality Programme`` Best Retention Programme` and `Team of the Year`. As you can see the service we provide to our customers and the people that provide that service are key to our success.

The Customer Service Team look after telephone and email queries from internal and external customers (including Policyholders, Brokers, Broker Consultants, BOI Branches, Insurance & Investments Managers and Financial Advisors) in relation to Life, Investment and Pension products.

To be successful in the role you`ll need to be passionate about delivering excellent service to customers and enjoy working ina team. An interest in financial markets and the industryhelps too. In return we`ll support you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and offer you the opportunity to develop a career within the Life & Pensions industry.

Key Responsibilities

  • Understand what matters to the customer so we can serve them brilliantly in each customer interaction. Take personal ownership of non-standard cases and see them through to resolution
  • Develop an in-depth understanding /knowledge of the products serviced by New Ireland Assurance /Bank of Ireland Life
  • Develop a detailed knowledge of the business processes and business owners/teams so that queries can be resolved quickly at first point of contact
  • Work as part of a team to deliver a quality customer service experience
  • Contribute proactively and strongly to the retention of existing business
  • Ensure all complaints are dealt with in accordance with the Consumer Protection Code, Ombudsman policy, procedures and service levels
  • Participate in individual and team development activities/training to maximise both individual and team performance

Essential Qualifications

Success in this role will require a third level qualification or experience working in the financial services/Life and Pensionsindustry. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.

3rd level degree is mandatory for this position

Essential Skills & Experience

  • Front line customer service experience - face to face or over the phone
  • Excellent communicator
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Accuracy and numeracy- strong attention to detail
  • PC literate and familiarity with most MS Applications
  • Requirement to develop an interest and ongoing knowledge of financial markets

Desirable Qualifications, Skills & Experience

  • QFA/Pensions Diploma or working towards same
  • Financial services or industry experience

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jun 30, 2018
Sign in with LinkedIn
Autofill my information with LinkedIn
Email me about jobs like this

Not ?

Thank you

What happens next?

You've seen your dream job, now what can you expect from the process?


 

Back