Dublin | Ireland
A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. With a market share of 20% we are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award and Contact Centre Management Association `Best Small Contact Centre` `Best Quality Programme`` Best Retention Programme` and `Team of the Year`. As you can see the service we provide to our customers and the people that provide that service are key to our success.
The Customer Service Team look after telephone and email queries from internal and external customers (including Policyholders, Brokers, Broker Consultants, BOI Branches, Insurance & Investments Managers and Financial Advisors) in relation to Life, Investment and Pension products.
To be successful in the role you`ll need to be passionate about delivering excellent service to customers and enjoy working ina team. An interest in financial markets and the industryhelps too. In return we`ll support you to develop an in-depth knowledge of the products serviced by New Ireland Assurance/Bank of Ireland Life and offer you the opportunity to develop a career within the Life & Pensions industry.
Success in this role will require a third level qualification or experience working in the financial services/Life and Pensionsindustry. An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.
3rd level degree is mandatory for this position
Essential Skills & Experience
Desirable Qualifications, Skills & Experience
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
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