Person, Face, Finger, Beard

Customer Service Advisor - Northern Ireland

Northern Ireland

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Customer Service Advisor - Northern Ireland

Northern Ireland, United Kingdom | Permanent | Full time

Customer Service Advisor - Northern Ireland

  • Northern Ireland, United Kingdom
  • Full time
  • Closing on: Dec 31 2022

There's never been a more exciting time to work at Bank of Ireland - we are going through an extraordinary period of transformation and growth, adapting to what our customers need from us in a constantly evolving digital world.

This transformation builds on our long standing tradition of being the trusted bank of choice for many customers. Our focus is ensuring we address the needs of our customers in today's digitally focused and time challenged environment.

Our branches, embedded in the local community, are complemented by our online, mobile and phone banking services. Our people are the key to our success both today and in the future. A number of vacancies have arisen in our local branches as members of our team move on to other exciting roles within Bank of Ireland. We want you to join our front line branch banking team.

We have a number of vacancies across our branch network in Northern Ireland.

Purpose of the Role

As the first point of contact for our branch customers, the Customer Service Advisor will provide a professional, friendly and efficient service, both face to face and on the telephone.

You will support customers by identifying and recommending appropriate product & service options ensuring customers are at the heart of everything we do.

You will be an advocate for Bank of Ireland both internally and externally within the local community, providing simple, flexible, accessible financial services and products to customers, and enabling our customers, colleagues and communities to thrive.

Bank of Ireland Group is an equal opportunities employer and is committed to encouraging an inclusive environment which values and benefits from the diversity of our workforce.

What is the opportunity?

If you enjoying talking to people, working in a lively team environment and are passionate about progressing your career we will match your enthusiasm with career development and learning pathways and opportunities to attain professional qualifications. You can avail of our employee wellbeing programme, participate in colleague lead Inclusion and diversity networks and give back to your community by getting involved in our Begin Together programme.

Please note you must live in the jurisdiction for the business to which you are contracted.

Key Accountabilities

  • As a member of our Customer Service Team, our focus is ensuring we address the needs of our customers in today's digitally focused and time challenged environment.
  • You will provide a professional, friendly and efficient service, both face to face and on the telephone. You will take personal accountability to support customers by identifying and recommending appropriate service options with quality conversations and signpost to product offerings.
  • Ensure customers are at the heart of everything we do, focussing on right first time, promoting the convenience of self service and digital options; delivering on commitments and promises.
  • Carry out activities accurately and efficiently e.g. cash management / service, in a manner that is fully compliant with policies, branch operating procedures, controls and standards.
  • Engage with customers and colleagues with high levels of positivity and drive, working flexibly and collaboratively across the branch team.
  • Demonstrate a desire to achieve results whether it be generating revenue and operational efficiency, building your own skills & capability or achieving through continued studies.

Essential Skills & Experience

  • Previous customer service experience demonstrating a high standard of service in every customer interaction.
  • Self-motivated and upbeat with the drive to achieve agreed objectives and engage with career and personal development offerings to drive your career.
  • Passion and dedication to identify sales leads and referrals.
  • Excellent communication skills with the ability to work effectively as part of a team.
  • Ability to maintain high levels of accuracy whilst working to tight timeframes.

Key Competencies

  • Customer Focused - Self
  • Accountable - Self
  • Manage Risk - Self
  • One Group, one team - Self
  • Agile - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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