People, Person, Couch, Furniture

Customer Service Call Handler


Customer Service Call Handler

Bristol | England | United Kingdom

Customer Service Call Handler

There`s never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need.

Our focus is ensuring we address those needs in today`s ever changing world and ensure we deliver an exceptional customer experience.

Our people are the key to our success both today and in the future - we want you to join our team.

If you are looking for a new challenge and want a role that can be the springboard to a new career within the Financial Services Sector and Bank of Ireland please read on ....

The Role:

We provide pre-completion mortgage application updates to Intermediaries, Direct Customers & Post Office Advisors as well as servicing Existing Customers throughout the life cycle of their mortgage account. Managing high volume inbound calls effectively and identifying customer`s needs professionally and accurately.

What we offer you in the role:

  • Bristol City Centre Location
  • Busy and dynamic working environment
  • Investment in you and your career
  • Comprehensive end to end mortgage training

  • Benefits:
  • Competitive salary
  • Attractive Pension package
  • Generous annual leave allowance
  • Subsidised health insurance
  • Other in house benefits

  • What we ask of you:
  • Proven Customer Service experience.
  • Excellent oral and written communication and interpersonal skills
  • A team player who thrives on achieving results & delivering a first class customer experience at each customer interaction.
  • Strong organisational skills
  • Ability to work in a highly structured environment
  • Demonstrate literacy, numeracy and IT skills
  • Engage with high levels of positivity and drive.
  • Minimum education requirement - 5 GCSEs at Grades A-C including Maths and English, or equivalent & ability to provide certificates of these qualifications
  • Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.Please note salary on offer for the role is between 17.5k & 18.5k dependent on experience
  • Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
Closing date: Nov 25, 2018
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