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Director of IT Delivery


Director of IT Delivery

Dublin | Ireland

Description of the business unit:

The Group Technology & Customer Solutions division provides Technology Services & Solutions, IT Change, Payments and other services to the Bank of Ireland Group, through internal capability as well as management of external vendors and outsourcing partners.

Purpose of the Role:

The purpose of this role is to ensure the delivery of high quality, integrated technology solutions to Transformation & Change and ultimately the BoI Business

Key Accountabilities:

  • Receive demand profiles from Transformation & Change and manage the supply of IT delivery capabilities through the project lifecycle
  • Deliver high quality IT work packages (to time and cost) into Transformation & Change using the optimum 3rd party supplier mix
  • Work with the Head of IT Architecture to plan and mobilise Technical Architects for initial lifecycle support in solution definition and high-level design
  • Define the BoI Test capability strategy and roadmap including methods and tools
  • Set up and manage Build, Test and Environment Management services through 3rd party service providers
  • Works with Transformation & Change, Run and 3rd Parties , owns the technical release of projects
  • Work with IT Technology Services to develop integrated end to end Build and Run models which provide greater efficiency and reduce cost and risk
  • Work with IT Vendor Management to agree the contracting and commercial models with IT delivery 3rd parties and to measure and track vendor performance€
  • Manage the office of the CIO, working with the CIO Leadership team to provide strategic advice, manage cross function relationships and contributing to BoI IT Strategy
  • Support engagement with the Regulator
  • Ensure the quality production of technical specifications/deliverables in accordance with defined methodologies, processes and tools
  • Define and deliver BoI environment management roadmap including methods and tools
  • Manage technical work package scope, status, tracking and reporting across IT delivery, engaging with the end to end (Transformation & Change) Project Manager
  • Lead the Technical project management competency as part of the wider PM competency (led from Transformation & Change)
  • Ensure effective and timely knowledge transfer into BAU.

Essential Qualifications:

    • Over 10+ years in IT
    • Degree Qualified
    • Experience driving process change and process improvement.
    • Strong background in IT day-to-day IT management combined with defining and implementing strategy - covering Project Management, Infrastructure, Applications, Cloud Services, Data and IT Operations etc
    • Excellent people management and vendor relationship management skills.
    • Strong relationship management, influencing, listening and communications skills

Essential Skills and Experience:

Managing large IT development functions in a complex Business environment, including leading and influencing substantial numbers of non-direct reports and 3rd party suppliers

  • Deep understanding of IT Industry best practice - Programme/Project Management, Systems Development Lifecycle and Service provision
  • A range of delivery models including Agile and DevOps
  • People Management - leadership and management skills, influencing and relationship building.
  • Stakeholder Management - Effective management of internal and external stakeholder interests across a complex organisational structure, including partnerships.
  • Supplier Management - integration of suppliers in the end to end IT delivery process
  • Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks.
  • Managing multi-disciplinary teams, including many specialists in a matrix managed organisation structure
  • Leading IT transformation programmes, of high complexity and strategic importance.
  • Leadership excellence, combined with highly tuned interpersonal, influencing and communication skills.
  • Credibility and confidence working at most senior levels in the organisation; including C-suite executives


Customer Focused - Leader

One Group, one Team - Leader

Accountable - Leader

Champion Transformation - Leader

AmplifyCapability - Leader

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Sep 27, 2019
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