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End User Applications Lead


End User Applications Lead

Bristol | England | United Kingdom

he Bank of Ireland Group is a diversified Financial Services Group. Bank of Ireland UK, a subsidiary of Bank of Ireland Group plc, operates a partnership strategy through trusted brands. A traditional, relationship-driven retail and commercial bank with a conservative business philosophy, we have a clear and compelling strategy to:

Transform the Bank - improving our culture, systems and business model

Serve customers brilliantly - by being the #1 for service

Grow sustainable profits - through growing our revenue and optimising our cost base

Our Purpose: Enabling our customers, colleagues and communities to thrive

Purpose of the role:

The role holder will ensure that any EUA system maintenance is subject to strategic review with IT@BOI and if agreed, robust version control and regular review to make certain that systems remain aligned to business need and reflect the appropriate system architecture and UX methodologies. Act as owner of agreed End User App management.

The role holder will be responsible for identifying risks and platforms that are outside of the bank's core IT strategy and propose solutions to IT@BOI and then work in conjunction to support these applications to migrate into a strategic agreed solution.

Key Accountabilities:

Support in the execution of EUA/shadow system review strategy seeking to ensure agreed estate placement and ownership i.e. system development & maintenance conducted in alignment with IT policy.

Delivery of robust regulatory operations with a constant focus on customer needs, risk, ensuring appropriate systems, process and resource are in place at all times.

To embrace agile working practices and pro-actively seeks synergies across areas to reduce silos and foster a working environment which supports the key goals of Group / BOI UK.

Manage self and others (including subject matter experts) in the delivery and communication of tasks and actions reliant upon time bound quality output aligned with policies and procedures.

Provide clear direction and sustainable workload for direct reports, provide oversight of assigned tasks to ensure outputs are delivered on time and to a high standard.

Manage any changes to owned systems that impact UK Mortgages, understand key risks and changes, working with stakeholders to understand business impact to make informed recommendations / solutions.

Work with internal/external control functions ensuring that associated (e.g. data / tech) risks & issues are managed appropriately adhering to the Group's risk & control framework.

Ensure developments are completed to an agreed programme of change that has been created in conjunction with key partners.

Proactively deploy improvements to system architecture and / or object library to improve efficiency / security / robustness of owned systems.

Anticipates technical advancements and assess impact to customers, seeking treatments to minimise the impact and enhance the overall customer experience.

Plan, execute and monitor the completion of User Acceptance Testing including responsibility for final sign off and deployment.

Seek opportunities to innovate and improve existing operational processes to enhance customer experience and create efficiency gains.

Own and safeguard continuity of systems working with IT@BOI as appropriate.

Essential skills & experience

  • Proven understanding of Design Thinking for End User Applications
  • Demonstrate knowledge of change control practices, SDLC, Lean, Agile or SCRUM
  • Competent in MS Access, MS Excel & MS Visio
  • Knowledge of IT Architecture, IT Security and Information Security
  • Proven track record of positive leadership

Desirable qualifications, skills & experience:

  • Excellent ability to lead developers as well as provide updates and own engagements with business stakeholders

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jan 22, 2019
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