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Existing Business Administrator

Dublin

Existing Business Administrator

Dublin | Ireland

A subsidiary of the Bank of Ireland Group, New Ireland Assurance was the first wholly Irish owned life assurance company to transact business in Ireland. We are one of Ireland`s leading life assurance providers and look after over half a million policyholders. We can also boast a number of accolades including `Overall Winner` of the Professional Insurance Brokers Association Award for the last four years, PIBA `Service Excellence` winner in 2013 & 2014 & 2015 and Contact Centre Management Association `Best Small Contact Centre` and `Best Quality Programme` in 2013. The service we provide to our customers is key to our success.

The purpose of the role is the administration of existing Protection, Pensions and Investments policiesto deliver a superior customer experience, ensuring that the highest quality and control standards are maintained at all time.

Key Responsibilities

  • Administration of existing Protection, Pensions and Investments policies
  • Processing policy transactions in a timely and accurate manner
  • Adherence to service level agreements and compliance requirements.
  • Efficiently resolving customer queries
  • Developing and maintaining strong working relationships with our customers and internal colleagues

Essential Qualifications

  • Third level honours degree qualification (level 8 on National Framework) ideally in a business or another discipline including a numerical element.

Essential Skills & Experience

  • Experience working in the financial services industry is also desirable.
  • You will need a strong customer focus with previous experience solving customer queries either by phone or face to face.
  • You have good attention to detail and problem solving skills.
  • Ability to work on your own initiative is key.
  • Excellent communication, administration and organisational skills, with a flexible and adaptable approach to work.
  • An interest in financial markets combined with a willingness to complete industry exams (QFA) will ensure you can become qualified to do the job.

Desirable

QFA/Industry Qualification or working towards this.

Experience in an operations role

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Jul 25, 2018
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