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We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.


Dublin, Ireland | Permanent | Full time


  • Dublin, Ireland
  • Full time

The role of the Infrastructure Operations team is to "Enable the Service" through driving the Groups Service Partners in providing the Bank with the technology platform required to run the business effectively and efficiently, securing customer and bank data, improving stability and remaining current in order to provide a premier service to the Group's customer base.

Purpose of the Role

The Head of Cloud Centre of Excellence (CCoE) is accountable for defining and executing the BOI Cloud Operating Model (CTOM) and Cloud Roadmap that aligns to the Group's IT Technology Strategy.

  • Develop and mature a scalable CTOM that delivers value to BOI through innovation, cost optimisation, enhanced governance, regulatory & risk compliance for Cloud Services and Cloud Service providers (CSPs)
  • Develop and align the Cloud Roadmap and CTOM to support BOI's strategic priorities to transform the bank and serve customers brilliantly
  • Build a self-sustaining CCoE that accelerates Cloud adoption
  • Align the Cloud operating model with all appropriate enterprise standards and framework
  • Provide thought leadership and develop Group wide engagement model to simplify, and drive adoption of Cloud across BOI
  • Lead Cloud infrastructure support services team

The Opportunity

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in Ireland with the primary office location as Dublin to which travel will be required for in person collaboration. Exact frequency to be agreed with manager.

Key Accountabilities

  • Build and operationalise BOI's CTOM and CCoE function, supporting delivery of the BOI IT Technology Strategy and roadmap for Cloud
  • Lead establishment of steady state service operations and manage 3rdparty engagement, ensuring compliance with all contracted SLA's and KPIs
  • Business lead for all IT@BOI Cloud risk, regulatory and compliance engagements, supporting senior management in Group wide and external regulatory engagement; ensuring alignment with the Group Risk and Control Framework
  • Develop clear framework and engagement model for all Group wide stakeholders and 3rdparties
  • Build and deliver governance mechanism for management of policies and standards frameworks for Cloud adoption
  • Drive automation and standardisation to provide cost optimisation and efficiency
  • Accountable for the recruitment and leadership of the CCoE team in line with BOI policies and procedures. Develop training and capability plans that support the growth of in-house technical capability required to support strategic agenda
  • Ensure all material agreements maximise value for money and meet business objectives
  • Develop relevant MI & KPI's for reporting purposes
  • Reports to senior stakeholders on a timely basis and ensures the CCoE is fit for purpose, meets industry benchmarks and regulatory expectations
  • Collaborate with strategic partners and internal stakeholders to develop and implement prioritisation criteria that support BOI's strategic IT priorities

Essential Skills & Experience

  • Strong understanding of the value proposition of Cloud
  • Demonstrable experience relevant to the development and effective delivery of Cloud Support Teams
  • Extensive experience in design and deployment of IT operating models and organisational change
  • Strong commercial acumen and ability to deliver complex IT and business change transformation with a focus on continual innovation and cost optimisation
  • Significant experience in Audit, Regulatory, Risk and Compliance engagements in a highly regulated industry. Understand Regulatory expectations across jurisdictions, the challenges of multi-region/ global FS institutions and implications for data and technology
  • People Management - Extensive leadership and management skills, ability to influence others through strong collaboration while maintaining effective relationships
  • Excellent interpersonal and communication skills with ability to negotiate and resolve conflicting priorities and able to work effectively at all levels
  • Self-directed, proactive, works on own initiative with a best practice approach
  • Excellent facilitation skills, high energy and resilience with a focus on relationship management and driving successful outcomes

Key Competencies

  • Customer Focused - Leader
  • One Group, one team - Leader
  • Agile - Leader
  • Accountable - Leader
  • Champion Transformation - Leader

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: May 05, 2021

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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