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IT Business Analyst


IT Business Analyst

Dublin | Ireland

New Ireland's IT Department has 100 full time staff and together with our Customer Operations Teams delivers a consistent high quality customer experience.

This position is an IT business analyst role working with a team of analysts, developers, testers, project managers, subject matter experts and product specialists based in New Ireland Assurance. The primary responsibilities of the role include:

  • Define the business problem, scope the business solution and help formulate business cases for IT steering.
  • Identifyoptions to address the business problem and help the business critically assess those options, including, understanding the impact of a proposed change on business processes, on customers and on a commercial basis.
  • Developgood working relationships with all stakeholders, including senior business stakeholders, SME's, development teams, project managers and relevant 3rd party suppliers.

Key Accountabilities

  • Design and deliver appropriate business solutions to meet business needs whilst ensuring current designs work with the approach within the product solutions.
  • Work with business users, SME's, senior business representatives, development team, project managers and relevant 3rd parties to scope, estimate, propose and record optimum business and software solutions.
  • Question pre-conceived ideas on requirements to ensure the best possible solution and/or all gaps are identified.
  • Facilitate requirements gathering meetings with the business to develop high quality requirement/functional specifications as required within scheduled time-frame and budget.
  • Work closely with technical team to ensure business needs and technical solutions are appropriately aligned. Provide support for systems integrations and implementations.

What is the opportunity

  • Opportunity to work within a dynamic, evolving environment.
  • Developan in-depth understanding of our overall business and technical applications.

Essential Qualifications

  • IT and/or project management qualification
  • ISEB qualification

Essential Skills & Experience

  • Ability to effectively manage clients expectations
  • Demonstration of effective organisational skills
  • Excellent business process mapping and notation skills
  • Self-starter, willing to take initiative in problem identification and solutions provision, using a systematic and organised approach to work
  • Experience of various analysis tools e.g. wire framing


  • A sound knowledge of financial services sector
  • Experience in performing business modelling and the generation of AS-IS -> TO-BE operating scenarios
  • Experience of workingin aCX environment

Key Competencies

Customer Focused - Self

Amplify Capability - Self

Agile - Self

Champion Transformation - Self

Accountable - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Aug 28, 2019
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