Dublin | Ireland
An exciting opportunity exists for a role as IT Service Delivery Manager in one of Ireland`s most successful life assurance companies, New Ireland Assurance.
New Ireland`s IT Department has 100 full time staff and together with our Customer Operations teams delivers a consistent high quality customer experience.
The role will be closely aligned with the other production support teams and the business and will report directly to the Head of IT, NIA.
Purpose of the Role:
This role incorporates management of the IT Teams that are responsible forService Deliveryfor New Ireland`s production environment.
The role will manage multiple teams with responsibility for all aspects of Application Support for New Ireland Assurance. This includes multiple technologies, interfaces and diverse user bases (both in NIA and within BOI Group).
The Service Delivery Manager will manageall aspects of the team`s activities to ensure smooth running of the team.
Reporting to the Head of IT the successful candidate will:
Risk Management: Multiple aspects including aspects of IFC (Internal Financial Controls)and risk management as follows:
Vendor and Contract Management:
The ideal candidate will possess the following skills and experience:
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