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IT Support Analyst


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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

IT Support Analyst

Belfast, United Kingdom | Permanent | Full time

IT Support Analyst

Full time | Belfast | United Kingdom

Description of business unit

The Northridge Finance IT team are part of Group Technology& Customer Solutions area within Bank of Ireland and are responsible for the full end-to-end support of a wide range of applications used by Northridge staff and customers. Northridge Finance is one of the UK's most dynamic and partner driven finance houses with over 60 years' experience providing personal and commercial finance to the Motor, Agricultural, Insurance Premium and Leisure finance markets.

Purpose of the Role

The IT Support Analyst role involves supporting the variousIT systems and applications used by the Northridge Finance business and will be based in Belfast.

Key Accountabilities

  • IT Support Analyst is accountable for working within the ITIL framework to manage incidents, problems and changes.
  • Investigate system issues raised via Service Desk with the aim of resolving the issues promptly.
  • Address the root causes of incidents to prevent recurrent incidents to minimise business impact.
  • Develop, test, document and implement changes/fixes to the systems where the Business has requested the change or where incident or problem resolution requires it.
  • Document incidents, fixes and/or workarounds so that other team members can use the knowledge to respond to similar incidents promptly.
  • Involve in service improvement activities by participating in any local or group wide projects which seek to introduce or improve service.
  • Monitor day-to-day operations to ensure service stability and report to management.

What is the opportunity?

  • This is an exciting opportunity for someone to develop their technical and problem solving skills while gaining valuable knowledge about the Finance and IT industries.
  • You will be working in a dynamic and highly skilled team while making a realdifference to your customers and colleagues.

Essential Qualifications

  • Third Level Qualification

Essential Skills & Experience

  • Analytical Reasoning/Problem Solving.
  • Ability to communicate effectively with people at all levels.
  • Ability to work under pressure and to SLAs.
  • Experience of developing fixes to resolve service issues.
  • Experience of using Microsoft SQL.

Desirable Qualifications, Skills & Experience

  • Experience of IT service management.
  • Knowledge of Development tools & Software
  • Understanding of a wide range of IT technologies used to provide service to customers.
  • ITIL Foundation qualification or equivalent.
  • Experience of working with Third Party Vendors/Managed Service Providers.
  • Knowledge of Microsoft Windows and Office products.
  • Exposure to tools such as AppDynamics and Service Now.

Please be advised that after you complete the application form you will be required to complete numeric and verbal reasoning tests. Your application will not be taken any further until you have fully completed the tests. An e-mail will issue to you following completion of your application giving further information on how to complete the tests.

Key Competencies

  • Customer Focused - People Manager
  • One Group, one team - People Manager
  • Accountable - Self
  • Champion Transformation - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Closing date: Jun 05, 2020

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.


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