Leinster | Ireland
The Knowledge Management team are the head and heart of support knowledge for agents and customers. We own the process of capturing, distributing, and ensuring the effective use of knowledge across all our major support channels.
Purpose of the Role:
Our Knowledge Content Authors source, edit and publish customer support knowledge improving our effectiveness to fix problems and queries first time, to speed up the time to resolve them and to make our customers exceptionally happy.
You will be part of a new and critical function that will help transform Bank Of Irelands customer support. You will work with various business areas, helping to develop your own knowledge of the business, experience and profile.
Essential Skills and Experience:
Desirable Skills and Experience:
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
People who viewed this job also viewed
Alert me about jobs like this
You've seen your dream job, now what can you expect from the process?
Bank of Ireland is regulated by the Central Bank of Ireland. In the UK, Bank of Ireland is authorised by the Central Bank of Ireland and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our authorisation and regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from us on request. By proceeding any further you will be deemed to have read our Terms and Conditions and Privacy Statement.
© 2018 Bank of Ireland