Dublin | Ireland
Life, Investment and Pensions - Customer Service Representative
New Ireland Assurance is one of the country's leading providers of life insurance, investment and pension services. Our aim is to help customers effectively plan their financial future.
Purpose of the role
Our Customer Service Team are responsible for managing a range of interactions by both telephone and email across our 2 brands (New Ireland and Bank of Ireland Life) and 3 distribution channels (Broker, Financial Advisor and Bank assurance).
The customer is at the heart of everything we do. As a Life, Investment and Pensions Customer Service Representative you'll make a difference in every customer interaction ensuring our customers feel both valued and listened to.
What is the opportunity?
Working as a Life Insurance, Investments and Pensions Customer Service Representative you'll have a terrific opportunity to begin or further develop your career within the industry. No two customers or interactions are the same - the role offers lots of variety as the range of queries we manage is very diverse.
As a team we are proud to have received a number of accolades such as CCMA - Small Contact Centre of the Year, Best Quality Programme and Team of the Year. Our people are a key enabler to our success and we invest heavily in training and development to enable them to thrive. The role is an excellent platform for progressing your career across New Ireland or the wider Bank of Ireland Group.
To be successful in this role you'll be a people person who loves to interact with others in a busy environment. You'll enjoy change and like variety. If this sounds like you we'd love to hear from you
Essential skills and qualifications
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
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