People, Person, Couch, Furniture

Mortage Arrears Case Consultant


Mortage Arrears Case Consultant

Bristol | England | United Kingdom

There`s never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need.

Our focus is ensuring we address those needs in today`s ever changing world and ensure we deliver an exceptional customer experience.

Our people are the key to our success both today and in the future - we want you to join our team.

If you are looking for a new challenge and want a role that can be the springboard to a new career within the Financial Services Sector and Bank of Ireland please read on ....

The Role: This role will require pro-active customer contact with a view to applying tailored individual solutions which will maximize payments collected and minimize the Group`s exposure to loss.

The Debt Management function within UK mortgages looks after 170k mortgage customers, of which 10,000 are in active arrears.

The area is responsible for arrears policy, strategy and all customer interaction, seeking to minimise BOI UK plc losses and manage our customers in a fair and appropriate manner in line within the increasing regulatory framework.

The area handles all Debt Management from early arrears through to forbearance and litigation and possessions.

What we offer you in the role:

  • Bristol City Centre Location
  • Busy and dynamic working environment
  • Investment in you and your career
  • Comprehensive end to end mortgage training
  • Benefits:
  • Competitive salary
  • Attractive Pension package
  • Generous annual leave allowance
  • Subsidised health insurance
  • Other in house benefits

What we ask of you:

  • Experience of customer engagement within a collections / credit or customer service environment, preferably with knowledge of mortgage products and related regulatory environment
  • Proven ability to financially assess a customer`s personal circumstances & establish appropriate strategies
  • Well-developed written and oral communication skills, preferably with experience of negotiation
  • Strong organisation and time management skills, with ability to balance service excellence with operational effectiveness
  • Ability to show flexibility and adapt positively to change in a demanding and fast paced environment
  • Minimum education requirement - 5 GCSEs at Grades A-C including Maths and English, or equivalent & ability to provide certificates of these qualifications

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jun 25, 2018
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