Bristol | England | United Kingdom
Description of business unit
The Debt Management function within UK mortgages looks after 170k mortgage customers, of which 10,000 are in active arrears.
The area is responsible for arrears policy, strategy and all customer interaction, seeking to minimise BOI UK plc losses and manage our customers in a fair and appropriate manner in line within the increasing regulatory framework.
The area handles all Debt Management from early arrears through to forbearance and litigation and possessions.
Purpose of the role
This role will require pro-active customer contact with a view to applying tailored individual solutions which will maximize payments collected and minimize the Group`s exposure to loss.
This role will involve:
5 Grade C or above GCSE`s including Maths & English
Essential Skills & Experience:
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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