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Mortgage Administrator


Mortgage Administrator

Dublin | Ireland

Permanent Role, Based in Baggot Plaza, Upper Baggot Street

This purpose of this role is to contribute to a best-in-class customer service offering for mortgage applicants between approval and drawdown and mortgage customer during the lifetime of their mortgage.

The focus of this role is on providing exceptional customer experience, working with stakeholders across the Bank as well as valuers, solicitors and other 3rd parties to ensure a a seamless and tranparent mortgage journey for each of our customers.

Key Responsibilities:

  • Play a key role in ensuring that Bank of Ireland is the leading mortgage provider in terms of customer service
  • Provide top quality service to customers in each telephone/email interaction
  • Active engagement with the Mortgage Advisor sales network and familiarity with bank`s mortgage sales process
  • Working to targets of, mortgage drawdowns, call volumes and documents actioned
  • Referral of new business for mortgage related insurance
  • Provide team support on an on-going basis
  • Support ad hoc admin / project activity as required
  • Proactively participate in all team sessions where required
  • Keep up to date and manage regulatory, operational and administrative procedures
  • Ensure compliance with all regulatory requirements in all customer interactions
  • Support team working patterns for our 8am to 8pm customer service offering

Essential Qualifications:

Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

Essential Skills & Experience:

  • Strong customer focus and a proven commitment to the customer excellence standards at all times
  • Self-motivated with demonstrated drive and enthusiasm
  • Experience in a mortgages/ telephony role


  • Educated to Bachelor`s Degree level or equivalent (Level 8 NFQ).
  • Experience and understanding of the end to end mortgage journey, mortgage documents and regulatory requirements

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Dec 18, 2017
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