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Mortgage Administrator


Mortgage Administrator

Dublin | Ireland

Mortgage Operations is part of the Origination and Fulfilment team and supports customers during their mortgage application process right through to drawdown.

Purpose of the Role:

Provide exceptional customer experience, workingon all aspectsof the mortgage process to ensure a seamless and transparent mortgage journey for customers.

Key Accountabilities:

  • Provide a brilliant experience for customers on their mortgage journey from application to drawdown through telephone, email and SMS contact.
  • Achieve individual and contribute to team targets in terms of processing, drawdowns and customer contact.
  • Assessment and processing of mortgage documentation.
  • Support ad hoc admin / project activity as required.
  • Proactively participate in all team meetings and initiatives.
  • Ownership of complaints to ensure that all complaints are managed within CPC guidelines.
  • Ensure familiarity with all applicable regulations and that any errors are managed effectively within agreed timeframes.
  • Support team working patterns from 8am to 8pm as required.

What is the Opportunity?

This is an exciting opportunity to kick start your career in Banking, providing a top class service to our customersthroughout their mortgage journey.

Essential Qualifications:

  • Minimum of 5 passes (minimum Grade D) in Ordinary Level Leaving Certificate subjects, including Maths and English, or equivalent or superseding qualification.

Essential Skills and Experience:

  • Strong customer focus and a proven commitment to the customer excellence standards at all times
  • Self-motivated with demonstrated drive and enthusiasm
  • Experience in a mortgages/ telephone role.

Desirable Qualifications, Skills and Experience:

  • Experience and understanding of the end to end mortgage journey, mortgage documents & regulatory requirements is an advantage but is not essential
  • QFA / APA (Loans) while preferred is not essential.

Key Competencies:

  • Customer Focused - Self
  • Agile - Self
  • Once Group, one team - Self
  • Chanpion Transformation - Self
  • Accountable - Self

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Closing date: Jul 18, 2019
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