People, Person, Couch, Furniture

Mortgage Consultant


Mortgage Consultant

Bristol | England | United Kingdom

Description of business unit

Mortgages Direct, as part of Sales aims to enhance and support an emerging multichannel proposition across consumer banking. Mortgage sales and customer acquisition growth is underpinned by our established banking subsidiary, BOI (UK) plc and our strong relationship with the UK Post Office. Sales play an integral role in maximising revenue and loyalty at the same time as offering customers choice and convenience.

Purpose of the Role

The successful candidate will carry out the role of Mortgage Consultant and will act as the initial point of contact for existing and new business customers alike. The consultant must have the ability to build strong relationships with our partners whilst also holding a strong relationship with Potential and Existing Customers, to provide consistency throughout the Business Unit.

Key Accountabilities

Embed the BOI UK Customer Charter and support and contribute to an environment that encourages customer centricity

Embracing the principles of regulation, leadership, teamwork and self- improvement

Ensure fully compliant with all regulatory requirements that relate to Mortgage Consultant roles.

What is the opportunity?

You will be responsible for providing our customers with a fantastic customer journey and will support them through the initial part of applying for a mortgage with us either directly or through our partner brands, to build a strong relationship to enable the customer to be able to discuss the process with Ease.

Essential Qualifications

5 GCSE grade C or above, or equivalent including Mathematics and English and certificates of these results

Essential Skills & Experience

Previous Customer Services Experience and to be able to deliver on selling needs within the team

Ability to work under pressure and keeping effective time Management in the process all whilst adhering to the contact Centre Best Practice.

Excellent communication skills and also have adaptability to suit the needs of all customers

To be able to demonstrate the ability to use a number of computer systems

Maintain regulatory standards set and adhere to all policy and procedures

Desirable Qualifications, Skills & Experience

The ideal candidate will require self-motivation and effective Decision Making skills for this role

Be capable of interpreting customer needs to provide relevant products and services

Be able to make relevant enquiries with other areas of the business to manage customer expectations and provide service excellence

Key Competencies

Competency 1: Customer Focused - 1. Self

Competency 2: One Group, one team - 1. Self

Competency 3: Accountable - 1. Self

Competency 4: Champion Transformation - 1. Self

Competency 5: Manage Risk - 1. Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce

Closing date: Sep 18, 2019
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