Bristol | England | United Kingdom
There`s never been a more exciting time to work at Bank of Ireland - we are currently going through an extraordinary period of transformation and growth, adapting to what our customers need.
Our focus is ensuring we address those needs in today`s ever changing world and ensure we deliver an exceptional customer experience.
Our people are the key to our success both today and in the future - we want you to join our team.
If you are looking for a new challenge and want a role that can be the springboard to a new career within the Financial Services Sector and Bank of Ireland please read on ....
The role is within a Contact Centre environment that promotes customer-centric behaviours and delivers continuous improvement, in addition to driving sales process adherence for mortgages and related products sold. The role holder will support the achievement of our key strategic goals and develop our mortgage business in Great Britain and Northern Ireland.
The Mortgage Consultant will act as the initial point of contact for existing and new business customers. Working in the Sales Support team, the Consultant plays an important role in being able to identify the customer needs and conduct the initial part of a mortgage Fact Find, with a view to ensure eligibility to create a full mortgage interview with a Mortgage Adviser. In addition, the Consultant will support new sales initiatives and operate with flexibility handling both inbound and outbound contact.
What we offer you in the role:
- Customer focussed with ability to easily rapport build
- Experience of working in a phone based environment or contact centre
- Ability to multi task across a range of telephony and computer systems
- Ability to identify buying signals and sales opportunity
- Keen focus on adhering to regulatory and compliance standards
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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