Person, Face, Finger, Beard

Mortgage Consultant - Non Advice

Bristol

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Think outside the box

We know that sometimes people can be put off applying for a job if they think they can't tick every box, but if you are excited about this opportunity and think you can do most of what we are looking for, then go ahead and apply. You could be exactly what we need!

Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Mortgage Consultant - Non Advice

Bristol, England, United Kingdom | Permanent | Full time

Mortgage Consultant - Non Advice

  • Bristol, England, United Kingdom
  • Full time
  • Closing on: Feb 3 2022

Description of business unit

Mortgages Direct, as part of the UK Mortgage Sales team aims to enhance and support a multichannel proposition across our UK Retail operation. Mortgage sales, service and customer acquisition is offered via BOI (UK) PLC and our ongoing relationship with the UK Post Office. Our UK Mortgage sales and service telephony teams play an integral part of the UK strategy by servicing customers and brokers with both new and existing mortgage maintenance and sales applications.

Purpose of the Role

The Mortgage Consultant will act as the initial point of contact via telephone or webchat for existing and new business customers and brokers. This is a non-advice role and therefore CeMAP is not required.

Key Accountabilities

  • Evidence our group values with a key focus on serving customers brilliantly through excellent customer service skills
  • Ensure that information provided to our customers is up to date and accurate
  • Ensure that annual goals and objectives are achieved in line with job descriptions and KPIs

What is the opportunity?

You will be responsible for providing our customers and brokers with excellent customer service to support them through the various stages of the mortgage journey over the telephone and via webchat. Our customers both new and existing will need support from maintaining their current mortgage to making new sales applications.

The contact centre is a vibrant team and forms part of the wider Bank of Ireland UK Mortgages sales team. We have a key focus on our people including personal development through training and coaching, career progression, the highest engagement scores in our UK business and most importantly a FUN environment!

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in UK with the primary office location as Bristol to which travel may be required for in person teamwork. Exact frequency to be agreed with line manager.

Essential Qualifications

GCSE or equivalent in Mathematics and English at minimum of C grade

Essential Skills & Experience

  • Ability to deliver excellent customer service and delivery of needs based selling
  • Adhere to all Contact Centre Best Practice
  • Maintain regulatory standards set and adhere to all policy and procedures

Desirable Qualifications, Skills & Experience

  • Be capable of interpreting customer needs to provide relevant products and services
  • Be able to make relevant enquiries with other areas of the business to lead customer expectations and provide service excellence

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Accountable - Self
  • Manage Risk - Self
  • Champion Transformation - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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