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Mortgage Service Specialist - Kilkenny

Kilkenny

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Mortgage Service Specialist - Kilkenny

Kilkenny, Ireland | Permanent | Full time

Mortgage Service Specialist - Kilkenny

  • Kilkenny, Ireland
  • Full time
  • Closing on: Oct 20 2022

Description Of Business Unit:

Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning.

The Mortgage Business (TMB) team is a function within Home Buying that supports our existing mortgage customers.

Purpose Of The Role:

To provide best in class customer care and clear solutions to our existing mortgage customers

Key Accountabilities:

  • To provide a top quality service to our customers
  • Demonstrate capability to put the customer first in every interaction
  • Be driven by an instinctive motivation to deliver a top class performance in your role
  • Comply with all internal and external regulatory requirements
  • Have a great attitude with an ability to adapt quickly in an fast paced, changing environment
  • Good Team Player
  • Be interested in continuously learning and developing
  • Pre-empt and prevent potential switchers, reducing out of course redemptions from the Banks existing mortgage book through strong retention conversations
  • Identify new business opportunities (movers, equity releases, home insurance) and refer to colleagues in other teams

What Is The Opportunity?

  • The opportunity is to work on a busy and innovative team and develop mortgage knowledge
  • Dealing with inbound/outbound calls from our customers, supporting them in all aspects of their queries
  • Completing quality retention conversations & identifying new business opportunities
  • Working closely with other departments to ensure a top class Customer experience

Essential Qualifications:

QFA is the preferred qualification however applications from individuals who hold APA Loans and Regulationswill be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed to the role.

Essential Skills and Experience:

  • Demonstrated capability to put the customer first in every interaction
  • Ability to take ownership and follow on customer's queries
  • Enthusiasm to adapt quickly in an fast paced, changing environment
  • The required levels of competency are being achieved by you in line with role expectations
  • Excellent Communication Skills

Desirable Skills, Qualifications and Experience:

  • Experience in customer service, sales or frontline support role
  • Proven financial services experience
  • A strong customer focus
  • Excellent interpersonal skills including communication, (written and verbal)
  • Demonstrated an ability to deliver on the expectation of your role

#LI-HYBRID#IJ-HYBRID

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Learn about the Bank of Ireland Competency Model

Our Competency model gives clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment... Read more

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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