Person, Face, Finger, Couch, Furniture, Hair

Mortgage Service Specialist - Tallaght

Dublin

Apply now     Share

Mortgage Service Specialist - Tallaght

Dublin, Republic of Ireland | Permanent | Full time

Mortgage Service Specialist - Tallaght

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Oct 20 2022

Description Of Business Unit

Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning.

Purpose of the Role

To provide outstanding customer care and clear solutions to our existing mortgage customers

Key Accountabilities

  • To provide a top quality service to our customers
  • Demonstrate capability to put the customer first in every interaction
  • Be driven by an instinctive motivation to deliver a top class performance in your role
  • Align with all internal and external regulatory requirements
  • Have a positive outlook with an ability to adapt quickly in a fast paced, changing environment
  • Great Teammate
  • Be interested in continuously learning and developing
  • Pre-empt and prevent potential switchers, reducing out of course redemptions from the Banks existing mortgage book through strong retention conversations
  • Identify new business opportunities (movers, equity releases, home insurance) and refer to colleagues in other teams

What is the Opportunity?

The opportunity is to work on a busy and innovative team and develop your mortgage knowledge. You will be taking care of inbound and outbound calls from our customers, supporting them in all aspects of their queries. You'll be a key player in completing quality retention conversations and to us help identify new business opportunities.

Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our dedication to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements.

We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person teamwork, and a location where you can best perform your role.

Please note you must live in the jurisdiction for the business to which you are contracted.

This job can be done anywhere in the Republic of Ireland and the options can be discussed on an individual basis

Essential Qualifications

  • QFA is the preferred qualification however applications from individuals who hold APA Loans and Regulations will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA
  • Proficient in MS Office including MS Word and Excel

Essential Skills & Experience

  • Validated capability to put the customer first in every interaction
  • Ability to take ownership and follow on customer's queries
  • Passion to adapt quickly in a fast paced, changing environment
  • The required levels of proficiency are being achieved by you in line with role expectations
  • Excellent Interpersonal Skills

Desirable Qualifications, Skills & Experience

  • 3rd level qualification desirable
  • Experience in customer service, sales or frontline support role
  • Proven financial services experience
  • A strong customer focus
  • Excellent interpersonal skills including communication both written and verbal
  • Demonstrated an ability to deliver on the expectation of your role
  • Demonstrated capability to put the customer first in every interaction
  • Ability to take ownership and follow up on customer queries
  • Passion to adapt quickly in a fast paced, changing environment
  • Excellent Communication Skills

#LI-HYBRID#IJ-HYBRID

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.

Learn about the Bank of Ireland Competency Model

Our Competency model gives clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment... Read more

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

Sign in with LinkedIn
Autofill my information with LinkedIn
Email me about jobs like this

Not You?

Thank you

We’re on a journey

Follow our path to leading the industry in creating a digital first environment.

Recommended jobs for you

 

Account Opening Associate 1 B - Business & Customer Support Permanent Accountable - Self Customer Focused - Self One Group, one team - Self Agile - Self Champion Transformation - Self Bank of Ireland 26472 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit The new BOI UK operating model and business structure is designed to build on our niche strengths and expertise, break down silos, reduce complexity and support the delivery of our strategy across the UK! The UK Opera...
Welcome Advisor - Newlands Cross 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26457 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit Our purpose is to enable our Customers, Colleagues and Communities to thrive. We do this by drawing on our integrity, determination, innovation and the passion we have for making a difference in customers' lives. Our w...
HR Business Partner, Northern Ireland, Partnerships and Mortgages 3 P - Professional Specialism Temporary - Fixed Term Customer Focused - Self One Group, one team - Self Accountable - Self Amplify Capability - Self Manage Risk - Self Bank of Ireland 26348 Northern Ireland Northern Ireland United Kingdom Northern Ireland, United Kingdom Professional and Support Services The Retail UK HR team engage and partner with the business, and HR experts to develop and deliver a people strategy that supports the achievement of commercial objectives. Retail UK employees are the degree of difference that sets us apart with o...
Assistant Company Secretary 3 P - Professional Specialism Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland 26471 Greater London United Kingdom Greater London, United Kingdom Bank of Ireland UK Description of business unit The UK Company Secretarial team is responsible for providing high quality company secretarial and governance support to the Chair of the BOI UK Board, the UK Board of Directors, and Board Committees in addition to vari...
SEO & Content Specialist 3 P - Professional Specialism Permanent Champion Transformation - Self Agile - Self Accountable - Self Customer Focused - Self One Group, one team - Self Bank of Ireland 26432 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland Customer and Relationship Management Description of business unit Bank of Ireland is currently going through an extraordinary period of transformation and growth in an ever changing digital world. Through a customer first lens we are redesigning the way we attract higher website traf...