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Mortgage Specialist - Stillorgan

Dublin

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Ways of Working

At Bank of Ireland we are changing.  We are committed to enabling our colleagues to thrive and offer agile ways of working to maximise choice and flexibility in how we work and live. Varying degrees of optionality apply depending on the role.  For more detailed information on this role, please contact us, or let us know your preferred working arrangements when you apply.

Inclusion & Diversity

At the heart of our purpose is our commitment to Inclusion & Diversity: To foster an inclusive working environment where all colleagues are enabled to reach their full potential. We are working to develop a more inclusive and diverse environment, supported by the development of our Employee Support Networks.

Mortgage Specialist - Stillorgan

Dublin, Republic of Ireland | Permanent | Full time | Dec 12, 2022

Mortgage Specialist - Stillorgan

  • Dublin, Republic of Ireland
  • Full time
  • Closing on: Dec 12 2022

Description of business unit

Home Buying sits within Retail Ireland and is responsible for the development and implementation of the strategy for mortgage loans in the Republic of Ireland, to include all aspects of mortgage markets, risk profile, returns, costs, fulfilment, servicing and market positioning.

Direct Mortgages is a Business Unit within Direct Channels and is responsible for the delivery of Mortgages via inbound/outbound phone lines and online applications.

Our Bank of Ireland Mortgage Sales team in direct channels is made up of hard working and driven people who like a laugh along the way.

We are currently looking for enthusiastic, self-motivated, customer centric and target driven sales people who want a career in Mortgage Sales and all the benefits that go with it to grow & develop.

Purpose of the Role

Provide best in class customer care and clear solutions to ourmortgage customers.

Key Accountabilities

  • Delivery of our Mortgage Targets & key KPIs
  • Work in a fast paced environment and have fun along the way
  • Build and develop your skills and career
  • One Group One Team-Building Relationships & Networking opportunities with such areas as Underwriters, Operational Teams, Product Development, Branch Staff etc
  • Supporting our Customers to thrive in their goal to have their dream home.
  • Receive continuous support, capability and training to ensure you thrive in your career.
  • Working in a Culture with a strong ethos of Customer Focused, One Group One Team, Agile & Accountable.
  • Manage Risk- Strong Credit Quality/Risk performance
  • One Group One Team- Build strong relationships/networks with colleagues in the Branch Network and wider Retail to drive channel integration agenda
  • Customer Focus- Demonstrate a strong Customer Service ethos by ensuring the delivery of a top quality service in tandem with achievement of Customer Satisfaction targets
  • Agile-Positively support successful implementation of any change initiatives

What is the opportunity

  • The opportunity is to work on a busy and innovative team and develop mortgage knowledge
  • Dealing with inbound/outbound calls from our customers, supporting them in all aspects of their queries
  • Completing quality retention conversations & identifying new business opportunities
  • Working closely with other departments to ensure a top class Customer experience

Please note you must live in the jurisdiction for the business to which you are contracted.

Essential Qualifications

  • QFA is the preferred qualification however applications from individuals who hold APA Loans, Regulations and Savings & Investments will be accepted on the understanding, that, if successful at interview, they will commit to attaining QFA within 18 months of being appointed to the role.

Essential Skills & Experience

  • Risk Awareness
  • Team Player
  • Self-Motivated and Enthusiastic
  • Sales experience with proven track record
  • Strong communication skills
  • Demonstrated capability to put the customer first in every interaction
  • Ability to take ownership and follow on customer's queries
  • Enthusiasm to adapt quickly in an fast paced, changing environment
  • The required levels of competency are being achieved by you in line with role expectations

Desirable Qualifications, Skills & Experience

  • Experience in mortgages
  • Credit experience

Key Competencies

  • Customer Focused - Self
  • One Group, one team - Self
  • Agile - Self
  • Accountable - Self
  • Manage Risk - Self

Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.

Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce. We offer reasonable accommodation at every stage of the application and interview process. If you require assistance, please contact recruitdirect@boi.com.

Learn about the Bank of Ireland Competency Model

Our Competency model gives clarity to all colleagues on what's needed to deliver success and to achieve our Purpose – to enable our customers, our colleagues and communities to thrive. The competencies form a core part of our assessment process in recruitment... Read more

Apply now

Our application form takes just minutes to complete. If you have any questions about our application, you can contact our recruitment team directly.

 

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